Share Email Opening Title Referral Coordinator  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Referral Coordinators   Description HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical, dental, and behavioral health care to all ages who might not otherwise be able to afford it. For more information about who we are and what we do, please visit www.hwnova.org. Work Life Balance – NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K Retirement Plan, Medical, Dental, Vision, Group Life, STD, LTD; Paid Time Off and 10 Paid Holidays. HealthWorks is a mandatory COVID-19 and flu vaccine organization Specific Responsibilities are as follows: Schedules patient appointments and overdue preventative visits in coordination with provider and nurse. Schedules and tracks specialty referrals, imaging referrals and referrals to community resources as needed and ordered by the provider. Arranges transportation for the patient as needed. Scans all patient related paper documents into patient electronic medical records daily. Empties the fax inbox and attach documents to patient electronic medical records daily. Verifies all patients medical records are available for next day appointments and obtain any that are needed. Requests/provides documents per physician request. Verifies all insurances for status the day before appointment if additional assistance is needed by front desk. Verifies patient demographics as needed. Obtains all pharmaceutical and insurance required pre-authorization forms and assists patient in completing if necessary. Checks on a weekly basis to ensure all outstanding lab, diagnostic imaging and other non addressed messages in eCW for all providers have been addressed. Restocks any and all paperwork/packets etc as needed. Prints the next days schedule at closing time the day before. Translates for provider encounters upon request/needs of provider Is responsible for answering Team Line telephone and addressing the calls or directing these calls to clinical staff as appropriate. Will also be responsible for checking and following up with patient communication through the patient portal. Functions as a patient advocate. Is proactive in addressing patient needs and trouble shooting patient concerns. Strives for excellence in customer service. Consistently demonstrates cultural competence and sensitivity. Assists the clinical team in providing educational information to the patients. Serves as primary liaison with outside providers to clinical staff. Assists clinical and administrative staff in evaluation of patient services, such as patient satisfaction questionnaires, and other evaluation tools. Other duties that may be assigned by management that will benefit the quality of care and safety of the patient.   Position Requirements Qualifications/Requirements: High School education or completion of GED. Associate Degree preferred. Fluency in English and Spanish is required.Two (2) years work experience in customer relations and office management, preferably in a health care setting required. Excellent computer skills. Demonstrates cultural competence. The individual needs to enjoy working with people and solving problems to ensure that clients and patients are satisfied with the delivery of services. All staff is expected to function within a collaborative team practice model, supporting the efforts of the other employees.   Full-Time/Part-Time -unspecified-   Close Date   Open Date 8/17/2022   Location LCHC Sully   This position is currently not accepting applications. To search for an open position, please go to http://LOUDOUNCOMMUNITYHEALTHCENTER.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Dental Office Manager in Herndon, VA Posted on: 4/1/2024 [Apply Now] Behavioral Health Care Coordinator in Leesburg, VA Posted on: 4/24/2024 [Apply Now] Call Center in Leesburg, VA Posted on: 4/16/2024 [Apply Now] Front Desk Specialist in Herndon, VA Posted on: 4/16/2024 [Apply Now] Follow us

 

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