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Title

Wireless Support Analyst 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Wireless support for Navy Sea Systems Command (NAVSEA) HQ; Support and manage of 5,000 mobile devices used by NAVSEA Headquarters.

Specific Responsibilities:

  • Process requests for iPhones, iPads, Mobile Hot Spots, Cell Phones, and Pagers.
  • Must possess the ability to quickly learn various support databases and tracking tools.
  • Database entry; Ensure Wireless Inventory databases, and the NMCI Enterprise Tool order database are updated in accordance with established procedures.
  • Must be able to setup and troubleshoot Apple iOS devices that are enrolled in Microsoft Intune.
  • Must have the ability to configure setup and test wireless mobility devices.
  • The candidate must possess knowledge and experience in working with wireless carriers T-Mobile, AT&T, and Verizon Wireless.
  • Must be able to develop detailed Word and Excel reports in various requested formats.
  • Must be able to thrive in a fast pace support organization.
  • Participation in large scale technical refresh of wireless mobile devices.
  • Prepare email inquiries and respond to government technical points of contacts.
  • Other adhoc duties as assigned.
 
Position Requirements

Qualifications:

  • Intermediate skills in developing spreadsheets, database management, and word processing.
  • Knowledge of Navy Marine Corp Intranet Enterprise (NMCI) Tool and DISA Purebred configuration is a plus.
  • Excellent writing, communication, and analytical skills.
  • Ability to work on multiple tasks with flexible deadlines.
  • Ability to prioritize tasks, initiate activities, identify and fill organizational requests related to area of responsibility.
  • Ability to effectively interface with a range of government administrative and technical staff personnel.
  • Assist with collecting, tracking, verifying, and reporting on wireless usage and other telecommunications data.

Experience Requirements:

2-Years of hands on experience or relevant degree working with wireless mobile devices. Support includes, asset management, processing service request by assigning and activating mobile device, and providing technical support.

 
Full-Time/Part-Time Full-Time  
Position Wireless Support Analyst  
Exempt/Non-Exempt Non-Exempt  

This position is currently accepting applications.

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