Share Email Opening Title Intake/Data Entry Specialist  About the Organization OUR MISSION Endeavors passionately serves vulnerable people in crisis through our innovative, personalized approach. We seek to provide comprehensive, effective, and innovative services that encourage growth, allowing people to build better lives for themselves, their families, and their communities. Why? Because we believe that everyone holds the capacity to grow, heal, change, succeed, and affect others positively. OUR VISION We restore dignity and improve the quality of life for the vulnerable people we serve through the benefits of our programs. We seek to unify families and communities torn apart by poverty, unemployment, or neglect by providing real, practical solutions and a path to earned income. We do this through a wide array of programs and services supporting children, families, veterans and those struggling with mental illness and other significant disabilities.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Shift Days   Number of Openings 1   Category Veteran Services   Location San Antonio, TX Office   Description JOB PURPOSE: Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting initial eligibility prescreening of Veterans. Support the SSVF program through various functions administrative functions: maintain HMIS database, submit data uploads, and create a positive first impression for callers and visitors.     Position Requirements ESSENTIAL JOB RESPONSIBILITIES: Conduct initial eligibility screening of Veterans seeking program assistance usually through phone calls or unscheduled walk-ins. Provide general information and community referrals to Veteran’s not meeting program eligibility requirements. Maintain and update the Homeless Management Information Systems (HMIS). Set up and create records for new cases. Update demographic data as necessary. Enter all service data; service received, service provider and location. Maintain confidentiality of all client data and records. Upload data to local Continuum of Care (COC) Repository according to monthly and quarterly schedule. Compile and produce scheduled and periodic reports as requested. Conduct periodic quality control checks for verification of all data entered. Answer multi-line telephone system in a prompt and professional manner: Route the in-coming call to the appropriate party Ensure messages are complete, accurate and transmitted to appropriate person Screen calls when requested Be knowledgeable of programs staff and what calls are referred to which staff Be knowledgeable on purpose and general operation of the SSVF program so as to be able to intelligently communicate information to visitors Track all contacts made with clients Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”   ESSENTIAL QUALIFICATIONS: EDUCATION: High School Diploma or equivalent. EXPERIENCE: 6 months + with a multi-line telephone system preferred, 1+ years’ experience preferred; 2-3 years in a customer service focused environment required. 1+ years’ data entry experience required. Experience with HMIS a strong plus. Experience with homeless, low income, veterans & their families a strong plus. LICENSES: Non-Expired Driver’s License with clear record required. VEHICLE: Must have daily use of a vehicle without prior notice with current auto insurance. Up to 10% travel within main county. OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.   Preferential hiring consideration given to Veterans or military spouses.   EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.   Salary/Wage   EOE Statement Endeavors® and Endeavors Unlimited, Inc. provides equal employment opportunities to all employees and applicants for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a veteran in accordance with applicable federal laws. Endeavors® and Endeavors Unlimited, Inc. also complies with applicable state and local laws governing nondiscrimination in employment in every location its employees are working. This policy applies to all terms and conditions of employment, including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Endeavors® and Endeavors Unlimited, Inc. are "Equal Opportunity/Affirmative Action Employers."   This position is currently not accepting applications. To search for an open position, please go to http://FAMILYENDEAVORSINC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Deputy Director of Emergency Services in San Antonio, Texas Posted on: 8/31/2023 [Apply Now] PRN Reservist in San Antonio, Texas Posted on: 9/28/2023 [Apply Now] Clinician (Intrepid) in San Antonio, Texas Posted on: 9/28/2023 [Apply Now] Financial Analyst (Intrepid) in San Antonio, Texas Posted on: 2/26/2024 [Apply Now] Follow us

 

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