Share Email Opening Title Electronic Banking Manager  About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.   EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Position Electronic Banking Manager   Full-Time/Part-Time Full-Time   Description Electronic Bancking Manager Summary The Electronic Banking Manager is responsible for managing the bank's electronic banking and cash management systems, which includes, but is not limited to online banking platforms, debit cards, wire transfers, ACH origination, remote deposit capture, telephone banking and online account opening. Key responsibilities include, team leadership, maintaining a high level of service quality for both internal and external customers, managing all aspects of electronic banking operations, cross training team in all functions. Responsibilities Manage Electronic Banking Activities Coordinate day-to-day work activities to obtain maximum efficiency within the department Manage workflow within the digital channels such as online banking, telephone banking, and debit card activities Monitor digital channels for downtime, speed of processing, unusual activity, etc. Handle difficult customer situations and report on Customer Complaint Tracker with resolution Cross-train staff in all areas of electronic banking Debit Card Management & ATM Machine Activities Oversee debit card ordering and supplies; maintain inventory control with appropriate vendors Oversee and manage debit card dispute process Coordinate all ATM installations with external vendors and internal resources Compliance & Security Maintain high level of expertise in Regulation E and all areas of compliance related to electronic banking & deposit operations Awareness and compliance with CRA guidelines and policies, ethics policy, and the bank’s non-discrimination policy; complies with banking regulations Comply with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC and red flags Secure all documents and confidential data following the "clean desk" policy; lock computer screen and secure equipment when leaving desk or station EFT Disputes, ACH Rules & Wire Transfers Oversee debit card and EFT disputes through final decisions and correspondence with customers, document in Compliant Tracker with resolution Maintain high level of expertise in ACH rules and regulations Oversee Wire Transfer process Remote Deposit Capture Prepare and conduct presentations for customers when requested by retail sales or commercial lending areas Prepare proposals for businesses as directed by retail sales and/or commercial lending Oversee installation and training of equipment; provide contact information for customers Oversee machine breakdown or replacement when necessary Product Knowledge & Recommendations Prepare and implement a cross-training plan with each staff member on products and services, document progress within Threads Work with staff on making recommendations for customers by using open-ended questions; document progress in Threads Compliance Training & Other Education Complete all BVS online compliance training on or before deadlines Attend compliance in-person and web-based training when offered Attend other continuing education programs related to position Maintain Procedural Manuals Review department procedures specific to electronic banking, Debit Cards, ACH, wire transfers, and RDC Update procedures and policies; distribute to other departments and branches via SharePoint, if applicable Test procedures and incorporate screen shots, easy processes, and guidelines, as needed Human Resource Management Interview applicants and make hiring recommendations, document interview questions and answers in Threads Complete performance reviews before due date for each direct report Add and review comments made for team; provide feedback and action plans or performance improvement plans as needed Consistently read feedback and follow up with relevant training, mentoring, encouragement, and accountability for staff Coach staff to provide exemplary customer service to both internal customers and external customers Community Involvement Encourage team involvement in community events Volunteer and/or attend three bank sponsored events through the performance year   Position Requirements EDUCATION AND EXPERIENCE: College degree in business or equivalent work experience. Five years banking and electronic commerce experience, at least two of which in a supervisory capacity. Knowledge of banking and compliance regulations pertaining to electronic banking. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee: Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer. Must be able to remain in a stationary position 60% of the time. Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately. Must be able to receive detailed information through oral communication. The noise level in the work environment is usually low to moderate Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Hours Per Week None Specified  This position is currently not accepting applications. To search for an open position, please go to http://SavingsBankofDanbury.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles System Administrator in Danbury, CT Posted on: 1/26/2024 [Apply Now] Relationship Banker II in Bethel, CT Posted on: 1/25/2022 [Apply Now] Part-Time Associate Banker (Brookfield) in Brookfield, CT Posted on: 11/9/2021 [Apply Now] Relationship Banker II (Brookfield, CT) in Brookfield, CT Posted on: 8/18/2022 [Apply Now] Relationship Banker II (Float) in Danbury, CT Posted on: 11/18/2019 [Apply Now] Follow us

 

AppOne.comTM   ©1999-2021 HR Services, Inc. Click here for technical assistance.