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Title

Technical Training Manager 

Category Aftersales  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The Technical Training Manager is responsible for providing technical training and support to service center technicians and VinFast field staff to effectively and efficiently diagnose and repair vehicles. This position will be relied on to identify and investigate emerging issues and to provide preliminary analysis to the VinFast Platform Support group with the primary objectives of increasing responsiveness to customer inquiries and improving vehicle quality. Enhancing service technician troubleshooting and repair skills through the effective delivery and facilitation of automotive services technical training courses will be a crucial key to increasing 'Fixed Right the First Time (FRFT) job performance.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Assist technical service center and field staff with vehicle diagnosis and repairs
  • Facilitate the effective delivery of service technical and non-technical training courses to service technicians to improve vehicle repair skills and 'FRFT' job performance
  • Properly prepare the training facility, vehicles, and tools/equipment as required prior to course delivery and return the environment to its appropriate state one the training is completed
  • Administer course support logistics of conducting training in a mobile/field environment
  • Oversee class participant enrollment process and course completion records
  • Practice the continuous improvement of automotive technical and facilitation skills to ensure the delivery of quality and effectiveness of all training courses to meet or exceed VinFast standards
  • Assist in the development of the Service Technical Training courses to ensure compliance and suitability to state and federal requirements and laws
  • Provide subject matter expertise and assistance in the development of technical training curriculum, training pilot, and train-the-trainer sessions
  • Align all training to VinFast customer experience journey maps and SOPs
  • Provide technical review expertise in the development of technical service bulletins, newsletters, special tools, and service equipment as requested
  • Provide special project assistance as requested by management
  • Other responsibilities as assigned or required
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Minimum 5 years of progressive responsible automotive experience
  • 2 years as a technical trainer
  • Planning and oversight of an automotive training program
  • Entrepreneurial and innovative mindset; flexibility, sense of urgency, desire to build from the ground up
  • Creative problem solver, team player, collaborator with a positive attitude
  • Results-oriented, attention to both “big picture” as well as details
  • Excellent communication, management, and leadership skills
  • Ability to manage multiple, important projects simultaneously and under deadline
  • Proficiency with MS Office
  • Highly knowledgeable on EV technology and operation, including charging infrastructure
  • Experience developing and presenting training materials
  • Bilingual a plus (French, German, Spanish, Vietnamese)
  • Works well in fast pace, ever changing environment.
 
Open Date 6/15/2022  
Req Number AFT-22-00001  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

Apply Now



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