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Title

Senior Client Advisor – In Store 

Category Retail  
Number of Openings 3  
Location Marina Del Rey  
Full-Time/Part-Time Full-Time and/or Part-Time  
Exempt/Non-Exempt Non-Exempt  
Description

SOON TO OPEN NEW Retail / In-store role located at 4776 Admiralty Way
Space C-73 Marina Del Rey, CA 90292
. Recent or soon to be college graduates welcomed!

The role of the store sales team is to provide a client experience consistent with the VinFast US brand and vision, engage with clients to generate brand and product excitement, and to guide clients through the process of becoming VinFast vehicle owners. The Sr. Client Advisor will be responsible for managing the sales cycle from prospect to purchase, tracking all client and sales activity, as well as providing support to the Store Sales Manager and mentoring Client Advisors and other Product, Client, and Delivery Specialists.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Represent the values of VinFast US with every interaction by displaying deep passion, professionalism and generating excitement with clients
  • Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
  • Continually model excellence in all work activities, adhere to all VinFast brand standards and store safety
  • Actively manage the pipeline of prospects and leads in company database, with a focus to influence prospects with vehicle purchase
  • Guide clients through the finance process and answer finance-related questions during their path to ownership
  • Master and maintain familiarity with all VinFast product features and functionality
  • Coach and mentor Client Advisors with client purchasing experience
  • Be the subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
  • Collaborate with team members in other functional areas of the business to ensure a seamless client sales experience including Service, Inside Sales, DMV, Logistics, etc.
  • Contribute to a positive, innovative, and inclusive work environment
  • Partner with Store Management, Regional Management, Human Resources, and Facilities as required
  • Provide backup support for the Store Sales Manager and assume store responsibility when the Store Sales Manager is not on-site
  • Perform other related duties as assigned
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree preferred
  • 3+ years of experience in retail, client services, or sales
  • Experience managing a sales pipeline in various CRM applications and lead management software (Salesforce)
  • Strong interpersonal and leadership skills along with excellent oral and written communication skills
  • High level of attention to detail and organization
  • Ability to obtain and maintain a DMV Vehicle Salesperson License
  • Valid driver’s license and 2 years of driving experience with a clean driving record
  • Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our customers as well as existing clients
  • Automotive experience a plus
  • Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications)
  • Flexibility with work hours and weekends
  • Experience in a start-up environment is a plus
 
Open Date 5/27/2022  
Req Number RET-22-00032  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

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