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Title

Call Center Agent (Vietnamese Bilingual) 

Category Customer Service  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The Customer Service/Call Center Representative is responsible for handling inbound and outbound calls, and emails, providing solutions to current and potential customer questions regarding VinFast US product, services, and company web site.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Represent the values of VinFast US, while displaying a deep desire to assist customers to join the VinFast US family
  • Work with customer inquiries through Omni Channel (voice, chat, email, SMS, social media)
  • Problem solving while providing steps to customer resolution as the escalation point of contact
  • Properly capturing and qualifying all customer interactions before partnering with other teams (sales, service, etc.)
  • Enter all customer account/interaction details into company database/CRM, as well as other integrated systems, to provide the best practice in supporting customers
  • Supporting each step of the customer journey to create a personalized experience and execute a defined communication process and strategy
  • Understand all inbound and outbound calling processes
  • Continuously gain knowledge of electric vehicle products and industry/technologies
  • Engage customers and fellow team members in a multi-level matrixed customer centric environment
  • Perform other related duties as assigned
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree preferred
  • 2 years of experience in similar role or role related to Customer Service; Contact Center environment and Omni Channel preferred
  • Bi-lingual in Vietnamese language with excellent oral and written communication, interpersonal and organizational and follow up skills
  • Automotive or direct to consumer experience a plus
  • Experience with call center software, database/CRM, social media, and digital platform
  • Ability to communicate in an upbeat and positive manner in any situation
  • Must be proficient on phone and computer
  • Strong team player and problem solver, with customer service mindset
  • Strong work-ethic and ability to multi-task, while working in a fast-paced environment
  • Willingness to learn new skills
  • Flexibility with hours, including some weekends
  • Experience in a start-up environment is a plus
 
Open Date 3/23/2022  
Req Number CUS-22-00001  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

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