Share Email Opening Title Customer Service/ Technical Support ID  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Our people, our culture: This is #InspiroNation Check inspiro out on YouTube Customer Service/ Tech Support YouTube Video #InspireYourNextby starting your career as a Customer Service/ Technical Support Agent with Inspiro. Are you motivated and confident in your abilities to work independently from home? Do you have exceptional customer service and de-escalation skills? Are you willing to push yourself out of your comfort zone to achieve greatness? As a Customer Service/ Technical Support Agent, you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results. Hours of Operation: 7 days a week 6:00AM-10:00PM PST 4 Agent Level Tiers for advancement opportunities: Tier 1: Agent Training/ Customer Service $13.69/hr Tier 2: Tech Support $14.10/hr Tier 3: Advanced Tech Support $14.78/hr Tier 4: Global Expert $16.77/hr PERKS OF EMPLOYMENT*: $500 Milestone Bonus $250 after 90 days and $250 after 120 days *conditions apply Paid Training and Competitive wages based on Tier structure Monthly Performance Bonuses based off Metrics and Attendance in ALL Tiers 40hrs/ week with opportunity for overtime AWESOME BENEFITS!!!! Full Medical, Dental, Vision, Tenure accrued PTO, paid holidays, Life Insurance, LTD, & STD DAY ONE eligibility of 401k with 3% match Discounts up to $600 annually on Dish services for all Employees $500 Employee Referral Bonus with no cap $25 Internet Stipend per month after 60 days of employment 2 paid You Days: one earned after 90 days and 120 days *Conditions apply to various benefit eligibility RESPONSIBILITIES: Personalize each call with our CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner. Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information. Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport. Effectively administer DISH assessments and meet goals and metrics in place to drive completion. Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution Other similar and/or related duties as assigned As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more! #InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW! Inspiro On-site address: 200 W Hanley Ave. Coeur d'Alene, ID 83815   Position Requirements REQUIREMENTS: Internet with ability to hard wire equipment if Work from home One year of customer service experience and/or equivalent transferable skills Six months of tech support experience and/or equivalent transferable skills preferred Tech savvy with the ability to efficiently navigate around a desktop computer Confident and driven individual with great communication skills Quick learner – Has the ability to learn new systems, services and processes Positive personality – We’ll give you the tools to succeed, guaranteed High school diploma or general education degree (GED) Ability to HAVE FUN and grow your career!   Full-Time/Part-Time Full-Time   Shift -not applicable-   Location Inspiro CDA   About the Organization Inspiro is one of the world’s largest and most diversified Business Process Outsourcing (BPO) service providers in terms of clients, geographical presence and capabilities. We have defined the highest standards of excellence together with our clients for Customer Relationship Management (CRM). Our global team of more than 21,000 dedicated professionals across the Americas, Australia, Vietnam, Thailand, China, Japan, and the Philippines inSPire success. Welcome to Inspiro. The future of BPO.   This position is currently not accepting applications. To search for an open position, please go to http://CRMUSInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Human Resource and Talent Acquisition Manager in Coeur d Alene, ID Posted on: 8/17/2023 [Apply Now] Human Resource Generalist in Coeur d Alene, ID Posted on: 8/17/2023 [Apply Now] Boost Infinite Voice Agent in Coeur d Alene, ID Posted on: 9/19/2023 [Apply Now] Sales Executive (VP for Sales) in Coeur d Alene, ID Posted on: 8/22/2023 [Apply Now]

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