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Title

Customer Service/ Technical Support- Local 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Our people, our culture: This is #InspiroNation

 Check inspiro out on YouTube

 Customer Service/ Tech Support YouTube Video

#InspireYourNext by starting your career as a Customer Service/ Technical Support Agent with Inspiro.

Are you motivated and confident in your abilities to work independently from home?

Do you have exceptional customer service and de-escalation skills?

Are you willing to push yourself out of your comfort zone to achieve greatness?

As a Customer Service/ Technical Support Agent, you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

 

Hours of Operation: 7 days a week – 6:00AM-10:00PM PST

4 Agent Level Tiers for advancement opportunities:

Tier 1: Agent Training/ Customer Service $14.49/hr

Tier 2: Tech Support $14.90/hr

Tier 3: Advanced Tech Support $15.58/hr

Tier 4: Global Expert $17.57/hr

 

PERKS OF EMPLOYMENT*:

$500 Milestone Bonus – $250 after 90 days and $250 after 120 days *conditions apply

Paid Training and Competitive wages based on Tier structure

Monthly Performance Bonuses based off Metrics and Attendance in ALL Tiers

40hrs/ week with opportunity for overtime

AWESOME BENEFITS!!!! Full Medical, Dental, Vision, Tenure accrued PTO, paid holidays, Life Insurance, LTD, & STD

DAY ONE eligibility of 401k with 3% match

Discounts up to $600 annually on Dish services for all Employees

$500 Employee Referral Bonus with no cap

$25 Internet Stipend per month after 60 days of employment

2 paid “You Days”: one earned after 90 days and 120 days

*Conditions apply to various benefit eligibility

 

RESPONSIBILITIES:

Personalize each call with our CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.

Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.

Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.

Effectively administer DISH assessments and meet goals and metrics in place to drive completion.

Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution

Other similar and/or related duties as assigned

 

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

 

#InspireYourNext by becoming a part of the Inspiro family AND APPLY NOW!

Inspiro On-site address: 200 W Hanley Ave. Coeur d'Alene, ID 83815

 
Position Requirements

REQUIREMENTS:

Internet with ability to hard wire equipment if Work from home

One year of customer service experience and/or equivalent transferable skills

Six months of tech support experience and/or equivalent transferable skills preferred

Tech savvy with the ability to efficiently navigate around a desktop computer

Confident and driven individual with great communication skills

Quick learner – Has the ability to learn new systems, services and processes

Positive personality – We’ll give you the tools to succeed, guaranteed

High school diploma or general education degree (GED)

Ability to HAVE FUN and grow your career!

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Inspiro CDA  
About the Organization Inspiro is one of the world’s largest and most diversified Business Process Outsourcing (BPO) service providers in terms of clients, geographical presence and capabilities. We have defined the highest standards of excellence together with our clients for Customer Relationship Management (CRM). Our global team of more than 21,000 dedicated professionals across the Americas, Australia, Vietnam, Thailand, China, Japan, and the Philippines inSPire success.





Welcome to Inspiro. The future of BPO.


 

This position is currently accepting applications.

Apply Now



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