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Title

Sales/ Loyalty/ Retention Representative 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Our people, our culture: This is #InspiroNation https://youtu.be/SKi-zDKZzhE

Want to work onsite or from home? IF you live in the CDA, ID/ Spokane, WA area we provide all necessary equipment; you will only need a direct connection to your modem that meets our internet speed requirements.

Are you looking for a career that offers performance driven incentives to make more money? Then we have some great career opportunities for you at INSPIRO!!!

We offer 2 different positions needing these qualities and skillsets; which one best fits you? Through our application and interview process we will see which position best suites your skills and personal goals. Let Inspiro help launch you into success in your Sales career.

Retention Representative: $14.50-$37.00/ hour, Full Time (+ $500 New Hire Bonus)

As a Retention Representative you are the GO-TO Call Center Agent to save customer accounts! The customers are looking to disconnect their Dish Network Service…. What will you do to regain their trust and save them as a customer? Retention is a more challenging Sales position, but well worth the effort with the monetary incentives we offer!!! Are you up for the commitment and challenge?

OR

Inbound Sales Representative: $14.49-$32.00/ hour, Full Time

As an Inbound Sales Representative you will be best positioning DISH Network products and services to potential customers by applying sales methodologies and problem-solving strategies, providing long-term individualized solutions, and closing all sales with integrity.

Training: 4 weeks of paid classroom and on the job training

Hours of Operation: 6:00AM-10:00PM PST-7 days a week

Fixed production schedule that will include one weekend shift beginning the 5th week of employment.

Responsibilities:

  • Build quick rapport with new and existing customers using assertiveness and confidence to educate them on the value of being a DISH customer
  • Apply sales methodologies and problem-solving strategies to best position DISH’s products and services while providing long-term, individualized solutions to customers and closing all sales with integrity
  • Identify customer pain points, overcome objections and create urgency to remove any roadblocks that may prevent the customer from being ready to buy today!
  • Apply proven de-escalation skills with any upset or irate customers prior to addressing their needs to ensure a positive customer experience
  • Use web-based tools to stay current on industry-wide products, features, and services
  • Consistently strive to exceed in all performance standards
  • Be receptive to receiving and applying any and all Coaching or Feedback given by the Leadership team
  • Other similar and/or related duties as assigned
 
Position Requirements
  • Goal oriented, self-motivated, confident, thick skinned, thorough and tenacious
  • Adaptable and flexible to change. Willing to work the shift and hours
  • Self-Motivated to successfully exceed goals while consistently striving to be a top performer
  • Efficient with navigating and multi-tasking on a desktop computer, using web-based tools to stay current on industry-wide products, features, and services
  • 1 year Sales Experience preferred
  • High School diploma or GED
  • Home Internet: Cable, DSL, or Fiber ISP – satellite and fixed wireless are not supported
  • Minimum internet speeds: 40mbps Download, 5mbps Upload, Ping/ Latency under 80mbps
  • Stable internet connection with no packet loss
  • Wired Ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported
  • Prefers that Work at Home agents do not have bandwidth or data caps on Internet usage (caps lower than 250GB are not recommended)
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Inspiro CDA  
About the Organization Inspiro is one of the world’s largest and most diversified Business Process Outsourcing (BPO) service providers in terms of clients, geographical presence and capabilities. We have defined the highest standards of excellence together with our clients for Customer Relationship Management (CRM). Our global team of more than 21,000 dedicated professionals across the Americas, Australia, Vietnam, Thailand, China, Japan, and the Philippines inSPire success.





Welcome to Inspiro. The future of BPO.


 

This position is currently accepting applications.

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