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Title

Community Development Manager 

About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.  
EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Community Development Manager  
Full-Time/Part-Time Full-Time  
Description

Job Title

Community Development Manager

The Community Development Manager position is a business development role, responsible for growing and managing a portfolio of business banking deposit relationships. The Community Development Manager will work closely with internal business partners including Commercial Lending, Electronic Banking, Cash Management, and Retail to ensure that all banking needs of business customers are met. Key responsibilities include new business development, customer contacts, customer relationship management, contributing to marketing/lead generation, and driving deposit growth.

Key Responsibilities

Sales Goal Performance

  • Achieve goals and objectives set for customer retention and new business volume.
  • Achieve 100% of goal for:
    • Net increase in business deposit portfolio
    • New business relationships to the Bank
    • Merchant and Payroll referrals
    • Calling efforts for new and existing business relationships
  • Create and develop business banking relationships through networking, cold calling and other sales methods
  • Service and expand existing business relationships through calling efforts and contact management activities
  • Establish and conduct Bank at Work events targeting new customer acquisition
  • Stay current on bank products, services and marketing promotions including functionality of services
  • to support customers and create a positive overall banking experience
  • Proficient in cash management services (RDC, ACH and advanced cash management services)
  • Open or work with assigned branch partners to establish and maintain accounts acquired from business calling efforts.
  • Proficient in Heartland Card and Payroll Processing (achieve assigned annual referral goal)
  • Recognize potential leads to commercial lending, residential lending, and Infinex

 

Customer Relationship Management

  • Conduct visits to existing businesses to strengthen and expand relationships
  • Maintain an accurate record of customer contacts and calls in CRM system, including valuable notes
  • to assist our sales process across all channels
  • Assist with customer presentations and on-site customer visits and invite business partners as
  • needed
  • Provide solutions and support to solve complex customer needs
  • Address customer questions and concerns, document the conversations and take appropriate action
  • to overcome issues, list in the Complaint Tracker with resolution
  • Manages Outlook calendar to schedule sales prospecting, events and calls to be shared with Team Leader
  • Work with assigned branches and refer retail prospects and customers back to retail division.

Community Involvement

  • Expand network and sales opportunities by developing relationships with individuals and businesses throughout the community
  • Volunteer for at least two organizations and attend one event per month

 

 

 
Position Requirements

Educational and Experience Requirements:

 

  • Bachelor's degree in business or in a relevant field or an equivalent amount of training
  • 5+ years relevant experience in a sales and business banking role
  • Strong knowledge of business banking deposit and cash management solutions.
  • Strong business development skills
  • Above average written and oral communication skills to interact with customers, prospects and our internal team
  • Strong customer relationship management skills
  • Demonstrated ability to generate sales leads
  • Proficient use of Word, Excel, and CRM
  •  
  • Physical Demands and Work Environment
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job the employee:

    Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer.

    Must be able to remain in a stationary position 60% of the time.

    Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine the accuracy, neatness, and thoroughness of work assigned to self and staff.

    Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately.

    Must be able to receive detailed information through oral communication.
    The noise level in the work environment is usually low to moderate.

 
Hours Per Week None Specified 

This position is currently accepting applications.

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