Email Opening
Title

IT Helpdesk Associate 

Category Information Technology  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

The IT Helpdesk Associate will directly assist our IT Support Manager with daily operational functions such as providing employee and customer IT support or troubleshooting remotely and in-person, managing the IT ServiceDesk tickets and feedback, and setting up/updating employee laptops.

 

RESPONSIBILITIES & KEY ACTIVITIES:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Provide in-person or remote training to end user
  • Monitor and maintain IT web-based ServiceDesk system and IT support inbound phone calls
  • Revise IT documentation, training manual, and help streamline IT processes
  • Perform remote technical troubleshooting with end users
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Create, set up, and update laptops’ Windows 10 images
  • Meet with new hires to hand over new laptop and provide a brief training
  • Work with VinFast Vietnam IT team to troubleshoot user account issues
  • Direct unresolved issues to IT Team for review
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution on new IT ServiceDesk system
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s degree or equivalent experience in related field
  • Minimum 1+ years of experience with IT helpdesk support
  • Experience in a start-up environment is a plus
  • Familiar with users’ creation/modification in AD
  • Familiar with System Imaging Solution (ex: Acronis) to Setup Windows 10 on PC/Laptops
  • Highly motivated team player
  • Strong communication skills
  • Ability to travel to various VinFast locations
  • Must be able to lift 30-50lbs if required
  • Salesforce and SAP experience is a plus
  • Speaking Vietnamese as a secondary language is a plus
 
Open Date 10/22/2021  
Req Number INF-21-00001  
About the Organization VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years after stunning the world at the Paris Motorshow, in 2018. In less than 12 months we have set up the newest, biggest automated manufacturing facility in ASEAN with a $4.4 billion investment and a capacity up to 250,000 cars per year and delivered our first cars to customers in 2020.


Now, in 2021 we embark on our next mission - global expansion with the launch of our Pininfarina-designed, 100% electric SUVs model line-up, starting in with Northern America and Europe. With a Direct-to-Consumer business model, we have an ambitious growth strategy planning rapid retail and aftersales facility expansion in Europe over the next 12 months.


A US Marketing, Sales and Distribution entity has been established to sell and service VinFast products. Corporate offices are in Southern and Northern CA, with showrooms and service centers established throughout the country starting in Q1 2022.  
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently not accepting applications.

To search for an open position, please go to http://VinFastDealerSanFrancisco1LLC.appone.com



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