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Data & Continuous Quality Improvement Supervisor  

Category Development  

The Position:

The Data and Continuous Quality Improvement (DCQI) Supervisor will support data needs of the Family Support Services Program as well as provide data assistance agency-wide.

This position is responsible for supporting program monitoring and evaluation by collecting, reviewing, analyzing, and entering qualitative and quantitative program data. Working closely with program staff, subcontractors, and funders, the Data and CQI Supervisor will develop and monitor data tracking mechanisms and ensure databases are functioning so that program related information is accurately recorded and tracked. The Data and CQI Supervisor will play a key role in implementation and adherence to the Continuous Quality Improvement Plan.

This position will work with Program Managers and Directors to help establish data priorities and data management policies, support staff in data processes, and troubleshoot data-related problems.

Working with those impacted by trauma can be fulfilling and meaningful, yet simultaneously exhausting and heart-rending. FSA strives to be a trauma-informed and resilience-oriented organization, actively identifying and employing methods to support staff to embody a healthy and sustainable balance of care for both themselves and others.

Sample Job Duties and Responsibilities:

  1. Develop data tracking mechanisms that capture and reflect services as outlined in program contracts.
  2. Coordinate with program staff and subcontractors to support accurate data tracking and data entry practices.
  3. Conduct data quality reviews.
  4. Maintain data entry guide and provide staff training and support as directed.
  5. Review program data to support evaluation of performance measures and program outputs.
  6. Analyze program data as part of the continuous quality improvement process.
  7. Work with Program Managers and Directors to assess data needs and establish data priorities.
  8. Work with Program Managers and Directors to create policies for effective data management.
  9. Assist Program Managers and Directors in developing mechanisms to support staff in accurate data entry and track performance.
  10. Consult with Operations Supervisor on IT decisions that have data implications.
  11. Identify and work to solve inefficiencies in data processes.
Position Requirements

Employment Standards:

  1. BA/BS required in sociology, business administration, accounting, mathematics, or related field.
  2. Excellent analytical, computer, time management, written and verbal communication skills required.
  3. Experience working with quantitative data.
  4. Proficient in Microsoft Office; can adapt to using various types of software.
  5. Proficiency with advanced statistical software (e.g. R, Python) preferred.
  6. Knowledge of SQL preferred
  7. Experience supervising direct reports.
  8. Valid automobile insurance and a valid California Driver License are required.
  9. Reliable transportation is necessary to travel throughout Santa Barbara County.

Classification, Hours and Pay Rate:

  • This position is full-time (37.5 hours/week), non-exempt, with benefits. Benefits include: medical, dental, vision, life insurance, flexible spending accounts and 403(b) retirement plan. Generous vacation, holiday and sick leave also offered.
  • Pay is dependent on education and experience.
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Data & Continuous Quality Improvement Supervisor  
Exempt/Non-Exempt Non-Exempt  
Req Number DEV-21-00004  
Location Santa Barbara (Administration)  
About the Organization Family Service Agency (FSA) has long been regarded as one of Santa Barbara County's most reliable and effective nonprofit human service organizations. Our mission is to strengthen and advocate for families and individuals of all ages and diversities, helping to create and preserve a healthy community. We are committed to providing services where they are needed most: in the community. Eighty percent of our services are delivered on school campuses, at community centers and in clients' homes. Our programs, which serve more than 25,000 people annually, combine clinical expertise, bilingual and bicultural staff, and close collaboration with other agencies. At FSA, all services are provided free or on a sliding fee/donation scale and no one is denied assistance because of an inability to pay.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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