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Title

Program Support Assistant 

Description

Turning Point Community Programs is seeking a Program Support Assistant for our Urgent Care Program. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.

GENERAL PURPOSE

Responsible for a wide variety of clerical duties and provides support to the Office manager/Program Director in the management of the office.

DISTINGUISIHING CHARACTERISTICS

This is an at-will administrative position within a program. This position is responsible for the coordination of appointments and interviews as well as supporting the administrative needs of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES – (ILLUSTRATIVE ONLY)

The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Maintains census records and paperwork as required.
  • Performs word processing tasks.
  • Provides data entry services to program.
  • Maintains orderly files and assures that an adequate supply of office supplies and forms are on hand.
  • Maintains appointment books and bills for doctors’ services.
  • Provides receptionist duties, including receiving and answering all telephone calls and taking accurate messages.
  • Schedules appointments
  • Maintains awareness of staff locations and destinations
  • Maintains and assists staff in using office equipment.
  • Assists members in accessing services.
  • Collects and distributes agency mail.
  • Provides support to Program Director and Team Leaders as assigned.
  • Adheres to and upholds the policies and procedures of Turning Point Community Programs.
  • Attends all staff meetings unless approval for non-attendance is secured by the Office Manager or Program Director.
  • Is personally responsible and held accountable for work hours and time management as coordinated with management team.        

Knowledge Of:

  • Turning Point’s Mission, Vision and Core Values.
  • Principles and goals of community mental health.
  • Principles and goals of the “consumer/family driven model.”
  • Psychosocial rehabilitation’s treatment and programming.

Ability To:

  • Work and communicate effectively with staff, families, community agencies, and professionals.
  • Communicate effectively orally and in writing.
  • Work effectively under stress and conflict.
  • Exercise appropriate judgment and decision making.
  • Be flexible and adaptable in any given situation.
  • Work as a member of a team.
  • Be well organized, flexible, and self-disciplined.
  • Get to multiple locations typically via car.

Schedule: Sunday 10:00 am - 6:30 pm, Monday - Thursday 1:00 pm - 9:30 pm

 
Position Requirements

MINIMUM QUALIFICATIONS AND CERTIFICATIONS & LICENSES

Education, Training and Experience

A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from a two-year college with an AA degree and one (1) year performing a variety of office duties. Must be able to type 40-50 wpm and use a word processor. Must be proficient in MS Office programs. Additional qualifying experience may be substituted for education.

Licenses; Certificates; Special Requirements:

  • California driver’s license & current vehicle insurance/registration if driving; and,
  • Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.
 
Full-Time/Part-Time Full-Time  
Shift Swing  
Exempt/Non-Exempt Non-Exempt  
Open Date 5/14/2021  
Location Urgent Care  
EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.  

This position is currently accepting applications.

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