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Title

Membership Coordinator 

Description

Job Summary:

The Academy Museum of Motion Pictures will be the world's premier institution dedicated to the art and science of movies. Located on Wilshire and Fairfax in Los Angeles, the Museum will be simultaneously immersive, experimental, educational, and entertaining. More than a museum, this dynamic film center will offer unparalleled experiences and insights into movies and moviemaking.

The Membership Coordinator provides a wide variety of sales, customer service, administrative, and clerical support to the Museum's Membership program. Reporting to the Sr. Manager of Membership and Annual Giving, the primary responsibilities involve overseeing the Membership and Annual Fund acknowledgment programs and ensuring that members are thanked graciously and in a timely manner. You will work closely with the Museum database to maintain membership and donor data. You will also coordinate the daily tasks of the department, handling customer service, tracking expenses, and maintaining inventories.

Duties and Responsibilities:

  • Oversee Membership welcome and acknowledgment program. Help to develop process, ensuring that gifts are processed and acknowledged in a timely matter. Convey spirit of gratitude and warmth through acknowledgments.
  • Create and maintain member records in Salesforce. Sell and renew memberships, perform cleanups, and pull reports to help analyze membership initiatives and results.
  • Oversee customer service for the Museum's Membership program. Return member calls and emails and track event registrations. Oversee problem payments and replacement credit cards for auto-renews. Help to create customer service manual.
  • Build relationships with members, striving to make meaningful connections through friendly conversations and a spirit of generosity
  • Address member concerns in an informative and friendly manner and provide efficient, prompt and accurate customer service to routine and moderately complex inquiries regarding membership accounts and ticketing transactions.
  • Help to establish cross marketing with community organizations to acquire new members.
  • Execute monthly follow-up calls to lapsed/expired upper-level members.
  • Coordinate the development, editing, and implementation of Member acquisition campaigns, Gift Membership campaigns, and other marketing initiatives as required. Handle project communication and approvals (copy, art, images) with Membership team, appropriate Museum staff, and outside vendors.
  • Coordinate Membership content for Museum-wide publications and on website and internal calendars.
  • Serve as lead Membership staff on related Museum events.
 
Position Requirements
  • Bachelor degree or 3 years of related sales or customer service experience. Prior experience working in for a museum or other nonprofit a plus.
  • Demonstrated high level administrative skills with strong organization and problem-solving skills.
  • Excellent computer skills with knowledge of a fundraising database, preferably Salesforce.
  • Strong oral and written communication skills, including interpersonal with a natural nature to be courteous, helpful, efficient, and persuasive while exercising good judgment, tact, and a sense of humor.
  • Must be comfortable in a startup environment and able to be flexible in an active, changing workplace, especially as Opening Day approaches as duties may fluctuate.
  • Availability to work weekends and evenings as needed for admissions, events, or deadlines.
 
Full-Time/Part-Time Full-Time  
Education  
Position Membership Coordinator  
Exempt/Non-Exempt Non-Exempt  
Open Date 12/3/2018  
Location Los Angeles  
About the Organization The Academy is the world's preeminent movie related organization, comprised of 8,000+ accomplished men and women working in cinema. We recognize and uphold excellence in the motion picture arts and sciences, inspire imagination, and connect the world through the medium of motion pictures.





 
EOE Statement The Academy is committed to equal opportunity in employment and to creating, managing and valuing diversity in its workforce. Maintaining a diverse workforce is vital to the Academy. Accordingly, the Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. And, to help foster diversity, the Academy utilizes programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.  

This position is currently not accepting applications.

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