Email Opening
Title

Reservationist 

About the Organization  
Location The 'Quin House  
Description

The ‘Quin House is looking for a talented Reservationist to join our team.

The ‘Quin House is Boston’s newest modern social club, centered around world class hospitality, featuring three unique restaurants, seven bars and lounges, and luxury accommodations. In reflecting The New Boston, we don’t just care about what you do, but rather, who you are.  This is an opportunity to grow with a dynamic team that is passionate, collaborative, and creative. 

Why Work With Us…

  • We believe in working with our team to offer flexible schedules that meet their career and personal needs
  • We value your time away from work, offering paid time off, 12 holidays per year and vacation time
  • Hands on approach to training, work directly with world-class leaders in our industry
  • Creativity, on the job skills training, a collaborative team
  • Competitive pay rates
  • Comprehensive health, vision and dental benefits for full-time employees
  • Employee Perqs such as transportation benefits, LTD and life insurance

View our other open positions here!

 
Position Requirements

Primary Responsibilities

Providing a warm, welcoming greeting to our members and their guests. Communicate with members regarding reservations and act as a liaison between members, the Front of House, and food and beverage teams. Ensure that reservations are made and confirmed in compliance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.

ABOUT THIS ROLE

Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment

  • Understands all policies, procedures, standards, specifications, guidelines for The Quin
  • Be attentive of members’ needs
  • Manage day of reservations ensuring a smooth flow of reservations
  • Assist with future reservations and bookings for special events
  • Flag VIP and special occasion reservations and communicate them to management
  • Alert restaurant team of any conflicting reservation times or problematic requests
  • Assist in providing a pleasant dining experience
  • Assist in collection of credit cards from members and servers as needed.
  • Answer the telephone/take reservations/properly inform guests of all offerings
  • Perform opening and closing duties according to established side work checklist
  • Manage reservations and special event Outlook inboxes
  • Receive, track and own resolution of all incoming member requests
  • Have a complete knowledge of standards of service
  • Have a thorough knowledge of menus and current specials in all applicable venues
  • Assist servers in the servicing of guests as needed
  • Assume 100% responsibility for the quality of services provided
  • Fill in where needed to ensure guest service standards and efficient operations
  • Ensure overall guest satisfaction.
  • Assist in the investigation of member complaints regarding food quality and service
  • Printing menus
  • Assisting with F&B scheduling
  • Coordinating with culinary outlet chef with food allergens and dietary restrictions
  • Confirming all reservations 3 days out for all outlets
  • Coordination with beverage manager on wine and specialty cocktails
  • Finding new solutions to maximize the reservations
  • Covering front of house and reception duties as needed
  • Help checking in guests/members for guest rooms
  • Manage schedule for reservation team through 7shifts and Paychex
  • Prompt follow-up for all missed calls and emails
  • Detailed reporting of usage, emails, calls, duration, number of incoming outgoing calls
  • Ability to assist in other related food and beverage outlets if and when required
  • Any additional tasks as assigned

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, and walk multiple flights of stairs.The employee is frequently required to stand; walk; sit; use hands and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell.  The employee must frequently lift and/or move up to 40 pounds.

WHO WE ARE LOOKING FOR

  • Experience in a hotel or restaurant experience preferred
  • 2-3 years in a hospitality leadership position preferred
  • Service oriented style with professional presentations skills
  • Maintain high standards of personal appearance and grooming
  • A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
  • Ability to learn and master NorthStar POS
  • Excellent oral and written communication skills
  • Detail oriented, good prioritization and follow up skills
  • Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
  • Open availability and flexibility to work according to the needs of the business
  • Comfortable with WORD
  • High School Diploma or equivalent

The ‘Quin House is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals.

 
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Compensation $26.35  

This position is currently not accepting applications.

To search for an open position, please go to http://AlgonquinClubHexagonLLC.appone.com


 


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