Share Email Opening Title Call Center Customer Service Representative (Project Based)  Description FHC is focused on taking a holistic approach to accounts receivable management, call center services, and loan servicing. We are committed to delivering productive, professional, and secure services that meet and exceed the needs of our clients, customers, employees, and the communities that we serve.  All FHC services and actions are rooted deeply within our company's core values. We base our principles around being accountable, compassionate, innovative, agile, and secure.   F.H. Cann & Associates is hiring exceptional Customer Service Representatives for an exciting opportunity. This Customer Service Representative (CSR) position will be in support of a state-wide program. You will be provided training and although this is a temporary role, successful CSR’s might be offered full time employment opportunities. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Receiving in-bound calls and providing answers to questions with pre-scripted responses Occasional out-bound calls for verification purposes Data entry of sensitive information Providing compassionate and tactful service to community Competencies Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat. Knowledge of customer service practices and principles Excellent data entry and typing skills Superior listening, verbal, and written communication skills Ability to handle stressful situation appropriately Ability to handle sensitive and private information Well organized, results driven, and able to work in a fast-paced environment. Ability to resolve challenging situations calmly and professionally. Ability to manage time and prioritize Working from home Requirements: Reliable high-speed internet (hard wired ethernet connection required) with minimum of 10 MBPS for Upload and Download speeds. Private, quiet, and distraction free room/office space Reliable power source Must have a Windows 10 PC or Laptop (Mac Book and Chrome book not compatible)  Computer must have the following programs; Adobe Acrobat, Microsoft Office Excel, and Google Chrome     AA/EEO Statement Equal Employment Opportunity and Affirmative Action (EEO/AA) are important concepts in the workplace. F. H. Cann is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to sex, gender, identity and expression, sexual orientation, race, color, national origin, ancestry, religion, veteran status, military service, age, marital status, disability, genetic information, or any other characteristic protected under federal or Massachusetts law. F.H. Cann will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.   Position Requirements · Must possess excellent customer service and communication skills · Well organized, results driven, and able to work in a fast-paced environment · Ability to resolve challenging situations calmly and professionally · Excellent time management · Applicants will be required to pass background and Cori checks. · Ability to work 40 hours/week · Call Center Customer Service Representative Qualifications: · Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat · High school diploma or equivalent · Experience in Sales, Telephone Customer Service, Telemarketing, Banking, Financial Services, Call Center, or Administrative preferred, but not required Bilingual is a plus but not a requirement.   Full-Time/Part-Time Full-Time   EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   Division Corporate   Exempt/Non-Exempt Non-Exempt   Location FHC- Boise, ID   Category Customer Service   Shift Days   Position Temporary Call Center Customer Service Representative   Req Number CUS-21-00003   Open Date 3/8/2021   This position is currently not accepting applications. To search for an open position, please go to http://FHCann.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Customer Service Representative in Exeter, NH Posted on: 2/7/2024 [Apply Now] Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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