Share Email Opening Title Customer Service Representative (Remote)  About the Organization 2ND ADVENTURE GROUP (2AG) - Brownells, Crow Shooting Supply, AR15.com, Big Springs At 2nd Adventure Group, we Empower the Spirit of Independence and Adventure. Our passion is connecting gunsmiths, firearm enthusiasts, collectors, hunters, competitors, and protectors with products that outfit and enhance their spirit of independence and adventure. 2AG brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying outdoor experiences and adventures. We believe the spirit of independence and adventure is a mindset - in the office, on the range, in the field or with your family. It is the foundation - and reason - for everything we do. Our companies include: • BROWNELLS - the preeminent all-things-firearms company in the world. Founded in 1939 in Montezuma, IA, Brownells' storied history of connecting firearm and firearm accessory manufacturers with freedom-loving customers is unrivaled. • CROW SHOOTING SUPPLY - our national wholesale distributor of firearms, ammunition reloading components and shooting accessories. We proudly serve retail gun shops, major sporting goods stores, gun clubs, shooting ranges and government agencies. • AR15.COM - the world's largest online firearm community, proud to be the gathering place for firearm enthusiasts of all types. • BIG SPRINGS SHOOTING COMPLEX - our premier shooting/hunting facility for law enforcement agencies, shooting clubs/camps, youth groups, private citizens, and 2AG EMPLOYEES! OUR VALUES • R.I.C.H. (Respect, Integrity, Courage, Honesty) • Power of the Platform (collectively leveraging our unique brands) • Purpose Driven Performance • Relentless Creativity & Innovation WHY ADVENTURE WITH US Put simply, our adventure is fun! If working in a fast-paced, hobby-based business where growth and exploring new frontiers every day excites you, then WE WANT YOU!   Division Brownells   Full-Time/Part-Time Full-Time   Description Adventure Summary The purpose of the position is to provide quality service to Brownells customers by professionally and accurately processing customer orders, and to ensure that customer questions are answered correctly, courteously, and in a timely manner. What You Will Do Main Duties & Responsibilities: Assists customers with questions related to pricing, quantity on hand, delivery dates, product substitution Participates in product campaigns by offering customer special values when announced Works with Gun Technicians, Customer Support Reps, Compliance and Finance to resolve customer problems Responsible for ensuring customer orders are accurately entered into the order entry system Enters new customer information into the database Follows up on previous calls and/or faxed orders Other Duties & Responsibilities: Works in other departments based on business needs Other projects and tasks as assigned Willing to cross train to other departments Responds to fax, email, chat and mail correspondence as assigned Backs up Company Switch Board Operator position Order shipping labels for customers What You Will Need Education and Experience High school education or equivalent with special emphasis in English grammar Experience working with the public ACD or phone experience General office experience a plus Familiarity with the Internet Basic understanding of Brownells products Proficiency with using the Brownells catalog, website and other available resources to assist customers with their questions   Knowledge & Skills Strong organizational skills and the ability to set priorities and handle multiple tasks Strong interpersonal communication skills, especially telephone skills Accurate keyboarding and ten-key skills Ability to work with a wide variety of customers to ensure that they are satisfied with Brownells service Enjoy working with people in an inbound sales environment Proficiency with using the Brownells catalog, website and other available resources to assist customers with their questions Understanding of Brownells Customized operations software Typing skills and computer knowledge   Leadership Competencies Customer Focus (L3) Creativity and Innovation (L1) Teamwork and Collaboration (L2) Communication and Interpersonal Effectiveness (L2) Drive for Results (L1)   Physical Demands Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.   Physical Hazards – Health and Safety Concerns General office environments Ergonomics Where You’ll Be Located Remote work is available for residents of the following states: Iowa, Minnesota, Missouri, Ohio, Indiana, Michigan, North Carolina, Texas, Colorado, Montana. Live Your Adventure! Brownells is a subsidiary of 2nd Adventure Group. At 2nd Adventure Group, our mission is to provide a platform to connect people with their passions. Our brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying and sharing the spirit of adventure. Our sister companies include: Crow Shooting Supply, Sinclair International, AR15.com, W.L. Baumler Co. and Big Springs Range Complex. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.   EOE Statement Brownells, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, creed, color, religion, national origin, physical or mental disability, protected veteran status, age, genetic information, marital status, pregnancy, sexual orientation, gender identity or any other characteristic or status protected by law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@brownells.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO is the Law Poster and Pay Transparency Statement.   This position is currently not accepting applications. To search for an open position, please go to http://crow.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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