Email Opening Title Director of Quality and Patient Experience  About the Organization Affinity Health Center's mission is to serve the healthcare needs of our community by providing access to high-quality, comprehensive care with compassion, dignity and respect. Affinity Health Center's vision is for a healthy and vibrant community where all people have access to exceptional and comprehensive healthcare.   Description Through close collaboration with the Chief Medical Officer, the Director of Quality and Patient Experience is responsible for being the champion of good patient health outcomes and positive patient experiences. The Director supports health outcomes and positive patient engagement through oversight of the clinical support staff and in collaboration with the Chief Medical Officer. Responsible for Monitoring the quality of clinical services, tracking agency data in comparison with regional and national standards. Works with the clinical team and leadership to identify areas in need of quality improvement. Collaborates with the Data & Quality Team to ensure clinical staff training on the electronic health record and population health system. Oversees Patient Centered Medical Home applications, recertifications, and ongoing compliance with PCMH requirements. Coordinates Continuous Quality Improvement (CQI) projects across the organization, ensuring cross-departmental engagement, staff and consumer training, and implementation of process improvements. Serves as a member of the Board Quality Assurance & Risk Management Committee and the organizational Quality Management Team. Collaborates with the Director of Integrated Supportive Services to ensure cross-departmental collaboration and service integration that promotes positive patient health outcomes and positive patient experiences. Reviews, analyzes, and responds to patient feedback, including responding to patient complaints related to clinical services. Ensures documentation of patient concerns and complaints and proactively seeks patient feedback. Responsible for overseeing clinical team inventory and clinical purchases. Assists with the development of clinical team budgets and monitoring of budgets. Provides supervision for the Nurse Supervisor, Clinical Support Supervisor and Medical Assistant Supervisor. Responsible for coordinating training and development for the clinic team and ensuring continuing education opportunities for team members. Works with the Compliance Officer to ensure that clinical services are in compliance with federal, state and local regulatory requirements. Serves as the Privacy Officer and provides oversight of the HIPAA program. Serves on the pharmacy team to ensure compliance with the 340B program requirements and regulations.     Position Requirements Ability to provide constructive criticism. Strong communication skills, empathy, problem solving, time management and de-escalation skills. Ability to assess and address complaints effectively. Masters in Healthcare Administration or Public Health Preferred. Experience in leadership and supervision required. Experience in clinical quality preferred.   EOE Statement DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Vaccination against COVID-19, and the Seasonal Flu is an Employee Health Standard and Condition of Employment for all new employees of Affinity Health Center (AHC) as outlined in the AHC Employee Health Policy, excluding those with an approved medical or religious exemption. New employees must have initiated the vaccination process prior to their start date or initiate vaccination upon onboarding. Vaccination must be completed 45 days following their start date to continue their employment with Affinity Health Center. It is the policy of Affinity Health Center to ensure equal employment opportunity without discrimination because of race, religion, color, sexual orientation, political affiliation, physical disability, national origin, sex, gender identity, gender expression, military status, age, pregnancy, or any pregnancy-related medical conditions, including, but not limited to, lactation, except when the basis is a bona fide occupational qualification. This policy applies to all aspects of personnel administration including, but not limited to, recruiting, testing, interviewing, hiring, training, promoting, disciplining, transferring, adjusting salaries, and administering benefit programs. Affinity Health Center prohibits any such discrimination.   This position is currently not accepting applications. 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