Share Email Opening Title Customer Care Associate  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization Through our network of websites and mobile apps, PlanetArt gives consumers the opportunity to design personalized products like holiday cards, photo canvases and customized gifts that are professionally printed. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. Our purpose is quite simple: We deliver smiles.   Description Customer Care Associate     Who We Are:   PlanetArt’s mission is to be the leading online destination for personalized invitations, announcements, home décor and other personalized products. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. Visit www.planetart.com to learn more.   Overview:   As our offices are currently closed due to COVID-19 precautions, this position will be remote (Work from Home). Please see our Work from Home requirements in the ‘What You Should Have’ section below. The shift for this position is flexible and may include evenings and weekends.   What You will Do:   Be the primary contact to external customers via phone, chat, and email Ensure quality of all orders, including photo placement and spelling/grammar Be dedicated to 100% customer satisfaction Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types Other duties as assigned   What You Should Have:   1 year of customer service experience working in a call center environment Excellent written and verbal communication skills Friendly, bright, and outgoing personality with a "can do" attitude Internet savvy, general computer skills, and at least average typing skills (40 wpm) Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening. Reliable attendance Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs. Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.   Work from Home Requirements:   Reside within easy commute distance to one of our locations Private, distraction free environment Reliable high-speed internet access (non-Wi-Fi connection for computer) Experience working from home in Customer Service preferred   How to Apply:   If you would like to be considered for this position, please submit your resume and cover letter expressing why you would be a good fit for this position! We look forward to hearing from you!   Position Requirements Please see above.   Full-Time/Part-Time Full-Time   Location PA-Louisville   Exempt/Non-Exempt Non-Exempt     This position is currently not accepting applications. To search for an open position, please go to http://PlanetartLLC.appone.com

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