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Title

Customer Care Associate 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Through our network of websites and mobile apps, PlanetArt gives consumers the opportunity to design personalized products like holiday cards, photo canvases and customized gifts that are professionally printed. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events.

Our purpose is quite simple: We deliver smiles.
 
Description

Customer Care Associate

 

 

Who We Are:

 

PlanetArt’s mission is to be the leading online destination for personalized invitations, announcements, home décor and other personalized products. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. Visit www.planetart.com to learn more.

 

Overview:

 

  • As our offices are currently closed due to COVID-19 precautions, this position will be remote (Work from Home). Please see our Work from Home requirements in the ‘What You Should Have’ section below.
  • The shift for this position is flexible and may include evenings and weekends.

 

What You will Do:

 

  • Be the primary contact to external customers via phone, chat, and email
  • Ensure quality of all orders, including photo placement and spelling/grammar
  • Be dedicated to 100% customer satisfaction
  • Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
  • Other duties as assigned

 

What You Should Have:

 

  • 1 year of customer service experience working in a call center environment
  • Excellent written and verbal communication skills
  • Friendly, bright, and outgoing personality with a "can do" attitude
  • Internet savvy, general computer skills, and at least average typing skills (40 wpm)
  • Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
  • Reliable attendance
  • Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
  • Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

 

Work from Home Requirements:

 

  • Reside within easy commute distance to one of our locations
  • Private, distraction free environment
  • Reliable high-speed internet access (non-Wi-Fi connection for computer)
  • Experience working from home in Customer Service preferred

 

How to Apply:

 

If you would like to be considered for this position, please submit your resume and cover letter expressing why you would be a good fit for this position! We look forward to hearing from you!

 
Position Requirements

Please see above.

 
Full-Time/Part-Time Full-Time  
Location PA-Louisville  
Exempt/Non-Exempt Non-Exempt  
 

This position is currently not accepting applications.

To search for an open position, please go to http://PlanetartLLC.appone.com




 


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