Email Opening Title Benefit Services Representative - Alabama CAC  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Veteran Government Services (VGS) is now Hiring “Work at Home” Customer Service Representatives – Anywhere in the State of Alabama to start paid training January 31, 2022. To be considered for this position eyou must have had a  recent active DOD Common Access Card (CAC) or recent DOD background check or Securiyt clearance.     The Opportunity Primary duties may include, but are not limited to: •Responds to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. •Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training. •Operate a PC to obtain and extract information, documents information, activities and changes in the database. •Thoroughly documents inquiry outcomes for accurate tracking and analysis. •Coordinates with various functions within team to ensure Tri-care member requests and questions are handled and in a timely manner. •Working with the support of a virtual (at-home) supervisor, receives and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors. •Seeks, understands, and responds to the needs and expectations of internal and external customers in a manner that meets quality, member experience, and first-time issue resolution objectives. •Proven ability to work from home offices Monday through Friday, 8:00 AM to 7:00 PM Eastern Time. •Prior customer service experience is desirable, preferably in a call-center environment handling inbound calls, e-mail, and chat. •A genuine desire to support customers with the highest level of quality, customer experience, and accuracy. • Proactively manage issues that prevent your ability to maintain a productive work environment (e.g., local internet issues that impacts your ability to maintain the required connectivity).   The Pay VGS pays Federal Government Pay Rates in accordance with the Service Contract Acts (SCA). For example, in Russell County the base customer service representative pay rate is $13.13 per-hour (but we pay a minimum of $14) and an additional $4.54 per-hour for medical, dental, vision, 401K, and paid time off benefits. In this example, total hourly pay for the customer service role we are hiring would be $18.54 per hour. Your actual location determines the pay.       Position Requirements Qualifications • Must have an recently active DOD Common Access Card (CAC) or recent DOD background check . • Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. • An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their Tri-Care benefits is a requirement. • Customer service experience is desired - Call center experience is ideal. • Predictable and reliable attendance. • Highly developed sense of integrity and commitment to customer satisfaction. • Be a team player. • Ability to pass a drug screen and background check. • Ability to attend and successfully complete the 5 weeks paid required training. • Have a minimum of a High school diploma or equivalent. • Be a U.S. Citizen • Handy with MS Windows and other computer applications . • Have your own computer and monitor with accessibility to wired high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); minimum upload and download speed of 10Mx1M. Computer must have the following minimum capabilities: 2 GHz 64-bit processor or higher, 2 Gigabyte of RAM minimal (4GB or higher recommended), minimum of 5 GB of available disk space, Microsoft supported Operating System, Microsoft supported internet browser, Citrix Receiver 4.1 or higher (with ability to move to new versions as requested), and Microsoft Office   About VGS We’re a Service Veteran and Minority Owned company, founded as an information technology company in 2008. The company has expanded into providing job opportunities for Veterans, Veteran Spouses, and Veteran Care givers in roles in customer engagement handling inbound calls, e-mail, chat, and web-messages for companies that support commercial and government entities. Our mission is to support a multi-year agreement providing “Veteran-Centric” at-home customer engagement representatives, supervisors, quality assurance, trainers, and operations managers with experience in working in an automated call center environment. Your knowledge of Tri-care, ability to be trained for several weeks in Tri-Care support member services, and ability to work in your home-based office will position you for this exciting opportunity.   Apply online for immediate consideration for new hire classes beginning January 31, 2022.   Please ensure that you have answered the six questions, completely filled out the application and uploaded your resume and internet speed test image. Only fully completed applications will be reviewed. If you encounter a problem while submitting your application, email: helpdesk@hrservicesinc.com or call 1-800-939-2462, Option 2, then Option 1 (M-F 8:00 AM to 5:00 PM) Follow VGS on LinkedIn https://www.linkedin.com/company/veteran-government-services, Facebook https://www.facebook.com/veterangovernmentservices or visit our website at www.vgscorporation.com.   Full-Time/Part-Time Full-Time   Position Benefit Services Representative - Alabama   Number of Openings 20   Number Filled 0   Req Number CUS-22-00001   Location Alabama   About the Organization Veteran Government Services (VGS) is a Service Disabled Veteran and Minority Owned company, founded as an information technology company in 2008. The company has expanded into providing job opportunities for Veterans, Veteran Spouses, and Veteran Care givers in roles in customer engagement handling inbound calls, e-mail, chat, and web-messages for companies that support commercial and government entities. Our mission is to support a multi-year agreement providing 'Veteran-Centric' at-home customer engagement representatives, supervisors, quality assurance, trainers, and operations managers with experience in working in an automated call center environment. Your knowledge of Tri-care, ability to be trained for several weeks in Tri-Care support member services, and ability to work in your home-based office will position you for this exciting opportunity.   This position is currently not accepting applications. To search for an open position, please go to http://VeteranGovernmentServicesLLC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Customer Care Advocate in Alexandria, VA Posted on: 2/21/2024 [Apply Now] Other Jobs Within 60 Miles -- None found --

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