Email Opening Title Customer Care Representative  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization Walt's has been in business for over 60 years and is a consumer electronics based business. We sell on multiple platforms and partner with some of the top industry leading manufacturers, such as Samsung, Sony, LG, Klipsch, Bose, Pioneer, Denon, and numerous others. WELL-BALANCED We are intentional about prioritizing and balancing what matters most to us and what needs to be completed on a daily basis. ACCOUNTABLE We are responsible for our words, ouractions, and our results. LEADERSHIP We 'lead by example' and achieve success by enabling the success of others. TEAMWORK We work together to bring our passions, expertise, and skills to make Walts the best that it can be. SUCCESS We are focused on the success of the company, the team, and ourselves. TRUST We trust and rely on each other to build stronger relationships. VERSATILE We are quick and alert to market changes and adjust as needed.   Description Your work day would entail the following: Importing eCommerce orders from multiple platforms into our unified platform Communicating our shipping policies to customers and answering questions verbally and ensure customer understand how to accept a delivery. Monitor shipments and reach out to customers with anticipated delays Assisting shipping department with carrier issues and report to mgmt issues that will affect our customer experience. Communicate with a sales staff any daily carrier issues Initiate customer returns while keeping customers happy Part Time and Full time positions available. Compensation negotiable depending on experience in this field. Remote work is available to the right candidate (Approx 2 weeks in-office training is required) Background check and drug screening required.   Position Requirements Qualifications: Excellent phone skills Ability to multi-task Must have good computer skills Must be able to handle high pressure situations Excellent customer service skills Attention to details with ability to prioritize tasks daily Organized Excellent listening skills and be able to offer solutions to unique situations Ability to have patience and courtesy in customer service issues Need to communicate effectively all of our policies, both verbally and in writing Dependable and on time is a must   Location Germann   Full-Time/Part-Time Full-Time   Shift Various Shifts     Rate of Pay Range Compensation DOE in this field. Health, Dental and Vision, 401K Benefits offered at 90-days. Incentives and Employee Discounts and PTO   This position is currently not accepting applications. To search for an open position, please go to http://HendleyCommunicationsInc.appone.com

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