Share Email Opening Title Contact Tracer  Category Administration   Description The Position The Contact Tracer is special position in partnership with the Public Health Department (PHD) of Santa Barbara County. Contact tracing is a critical component for preventing the further spread of COVID-19 in the community. The Contact Tracer performs a wide variety of tasks including, but not limited to: making phone calls to index COVID-19 cases, eliciting information from phone contact around dates of exposure, exposure setting, demographics and documenting conversations and information obtained through phone interviews. The Contact Tracer will conduct COVID-19 case interviews and contact-tracing using a respectful approach that builds trust and facilitates the free sharing of information. Various trainings provided by the Public Health Department will be provided before any contact tracing work begins. The Contact Tracer will follow all scripts, policies and procedures provided and maintain a high level of confidential information related to case interviews and contacts.   This position is remote within Santa Barbara, SLO, or Ventura counties and staff will not have exposure to COVID-19 while conducting their job duties. There are multiple job openings for this position.   Working with those impacted by trauma can be fulfilling and meaningful, yet simultaneously challenging, requiring attention to one’s self-self-care. FSA strives to be a trauma-informed and resilience-oriented organization, actively identifying and employing methods to support staff to embody a healthy and sustainable balance of care for others and themselves.   Sample of Duties and Responsibilities Follow all scripts, policies and procedures provided by the Santa Barbara Public Health Department. Completes all trainings provided by the PHD and attends meetings held by the PHD as needed. Protects and maintains individuals’ privacy and confidentiality. Conducts telephone interviews in a professional and empathetic manner with COVID-19 cases and close contacts of COVID-19 patients. Provide follow-up instructions to cases and to contacts related to quarantine, symptom monitoring, testing resources, and medical care. Provides resources and/or referrals to cases and contacts as needed. Collects and records information obtained in the online secure data entry system, and maintains these as needed. Manages assigned caseload and ensures prompt and accurate data entry. Seeks supervisor support with cases and/or contacts as needed.   Classification, Hours and Pay Rate: This position is full-time (40.0 hours), non-exempt, with limited benefits. Benefits include: 403(b) retirement plan and sick time. Pay rate is based on experience.   Family Service Agency’s north county DBA is Santa Maria Valley Youth and Family Center. Family Service Agency (FSA) has long been regarded as one of Santa Barbara County’s most reliable and effective nonprofit human service organizations. Our mission is to strengthen and advocate for families and individuals of all ages and diversities, helping to create and preserve a healthy community. We are committed to providing services where they are needed most: in the community. Eighty percent of our services are delivered on school campuses, at community centers and in clients’ homes. Our programs, which serve more than 25,000 people annually, combine clinical expertise, bilingual and bicultural staff, and close collaboration with other agencies. At FSA, all services are provided free or on a sliding fee/donation scale and no one is denied assistance because of an inability to pay.   To apply for this position, it is highly recommended that you submit both a cover letter and resume.   Position Requirements Employment Standards: High school diploma or its educational equivalent required; Bachelor’s degree is preferred. Bilingual/bicultural is preferred. Strong listening and communication skills desired. Has experience conducting phone screenings/intakes. Comfortable asking follow-up questions to gather more in-depth information. Has experience documenting data into a data entry system. Has the ability to handle confidential information with discretion and professionalism. Exhibit interpersonal skills and ability to professionally interact with individuals of diverse cultural, racial gender and socioeconomic backgrounds during a time of distress. Experience navigating various computer systems and programs at once. Has a flexible schedule with some availability on evenings and weekends.   Full-Time/Part-Time Full-Time   Shift -not applicable-   Position Contact Tracer   Exempt/Non-Exempt Non-Exempt   Req Number ADM-20-00003   Location Lompoc Office (B Street)   About the Organization Family Service Agency (FSA) has long been regarded as one of Santa Barbara County's most reliable and effective nonprofit human service organizations. Our mission is to strengthen and advocate for families and individuals of all ages and diversities, helping to create and preserve a healthy community. We are committed to providing services where they are needed most: in the community. Eighty percent of our services are delivered on school campuses, at community centers and in clients' homes. Our programs, which serve more than 25,000 people annually, combine clinical expertise, bilingual and bicultural staff, and close collaboration with other agencies. At FSA, all services are provided free or on a sliding fee/donation scale and no one is denied assistance because of an inability to pay.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://FamilyServiceAgency.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Senior Wellness Navigator - Countywide in Lompoc, CA Posted on: 4/23/2024 [Apply Now] PEARLS Coach -Countywide in Lompoc, CA Posted on: 4/24/2024 [Apply Now] School Based Counselor – Lompoc in Lompoc, CA Posted on: 4/23/2024 [Apply Now] Clinic Therapist - Countywide in Santa Barbara, CA Posted on: 4/23/2024 [Apply Now] Clinic Therapist - Santa Maria in Santa Maria, CA Posted on: 4/23/2024 [Apply Now]

Click here for technical assistance.