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Title

Patient Care Coordinator 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Mission Statement: Tender Touch Therapy provides high quality pediatric physical, occupational, and speech language therapy services. As a comprehensive team, we implement creative and effective treatment strategies in order to maximize functional independence and achieve patient-specific goals. We will advocate on behalf of each child and their family to enhance well-being and improve lifelong wellness.

Purpose: Assist families with insurance, scheduling, coordination of services, ensuring full plan of care is executed throughout the course of their treatment cycle.

VFP: Educating patients/families and facilitating education of families to maintain good communication with the company. Facilitating insurance coverage, payment coverage and clinical access to a fully completed plan of care. Incorporating life long wellness strategies and satisfied families resulting in improved function and independence.

Goal: Maximize patient's access to recommended and required treatment through coordination of services and payor sources. Maximize evaluations completed on new patient intake, scheduling and access to prescribed or needed services for patients to progress their skills to maximize independence with maximum utilization of insurance or payment benefits.

Reporting Channel: See supplemental organizational hierarchy for direct supervisor

Sub-products:

  • Run Daily eligibility checks for all patients
  • Insurance verifications for all new and existing patients with changes in insurance
  • Patient finances and insurance coverages are communicated and planned for accordingly
  • Deductible program plan is planned and well communicated with families
  • Adding patient flags to patient accounts to reflect payment needs
  • Appropriate notes are kept in the communication logs as well as upcoming appointments in regards to family communications.
  • Communicate patient services needs to the rehab director
  • Complete insurance authorizations and record appropriately in EMR
  • Providing insurance information and being a resource for families with regard to their benefits or insurance plan.
  • Discuss insurance benefits with families and educate them accordingly about payment plans and co-pays
  • Discuss cash based programming with families as needed
  • Keep therapists updated on insurance changes, authorization changes and authorization needs
  • Submit authorization requests in a timely manner
  • PA tracking and communication with therapists as needed
  • Bi-weekly auth report disseminated to departments
  • Pending auth report reviewed and processed weekly
  • Routing authorization approval forms to FD and treating therapist
  • Evaluation tracking by week for purposes of insurance authorization needs and follow up for scheduling
  • Maximize authorization utilization
  • Run and upload weekly cancel report
  • Run and upload Last Seen report to department leads
  • Contact therapists regarding insurance/scheduling questions
  • Notify treating therapists and billing about a change in insurance
  • Run End of Day report and distribute to staff

Statistics (monthly):

  • New Patients which are scheduled and SHOW for evaluation
  • New patients which are informed of insurance benefits and sign the 'patient responsibility disclaimer'
  • Percentage of authorization utilization for each child/discipline
  • Cancellation and Show rate of full clinic (considering the procedures of the FD as well as clinic procedures)
  • Scheduled evaluations that show versus NS their appointment
  • Scheduled and attend evaluations for the clinic
  • Hold versus active patients?
  • Visits seen per month
  • Percent of arrival

Sub statistics:

  • Monthly dropouts as a result of insurance coverage
  • Advanced scheduling of visits
  • Percent of Arrival
  • Friends and family referral
  • Internal referrals
  • Progress in the GDP (Growth Development Plan)
  • Weekly advanced scheduling
  • Positive parent questionnaire
  • Call back referrals

Skills, Duties, and Responsibilities:

  • Positive outlook on life
  • Confident and outgoing
  • Ability to start and foster relationships
  • Attention to detail
  • Follow through
  • Creative approach
  • Driven to meet goals
  • Effective and efficient problem solver
  • Punctuality with excellent attendance record
  • Flexible and adaptable
  • Good organizational skills
  • Proficient with basic computer skills
  • Exhibits responsibility and professionalism
  • Good communication skills - oral, written, and interpersonal
  • Enjoys working with children and families
  • Like to work in a fast-paced environment with others
  • Desire to learn and advance skill set
  • Ability to empower others
  • Ability to manage statistical data
  • Problem solving through investigation
  • Exhibit professional and modest appearance/attire
  • Pushes potential in self and others
  • Manages time efficiently
  • Staying up to date with clinic announcements
  • Effective team player
  • Seek and offer mentorship opportunities for professional development
  • Maintain tidy workspace
  • Engage in healthy conflict resolution habits
  • Mutual respect for co-workers and clients
 
Position Requirements
  • An upbeat and outgoing personality
  • A "patient first" mentality
  • Possess a professional, positive and "can do" attitude in a fast-paced work environment
  • Superior multi-tasking, organizational skills and ability to prioritize work
  • Support efforts of clinic growth, positive culture, and empowerment of others
  • Be a team player and enjoy a collaborative environment
  • Effective and efficient problem solver that is driven to meet goals
  • Proficient computer skills – EMR Software Experience, MS Office, MS Outlook
  • Good communication skills – oral, written, and interpersonal
  • High School Diploma or equivalent
  • Experience with CPT codes and ICD-10 coding preferred
 
Full-Time/Part-Time Full-Time  
Rate of pay  
Location Tender Touch Therapy Mt. Pleasant  

This position is currently not accepting applications.

To search for an open position, please go to http://TenderTouchTherapy.appone.com



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