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Title

Senior Representative, Strategic Accounts - Commercial 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Essential Responsibilities:

  • Resolve inbound telephone inquiries from internal and external customers
  • Provide exceptional level of customer interaction including account reconciliation and sales authorizations
  • Fully document and retain all work related to each account
  • Maintain complete understanding of operational business processes, policies and systems.
  • Meet or exceed Call Quality metrics while also balancing Customer Care Time and Productivity metrics
  • Strictly adhere to all Compliance, Regulatory and Internal Business Procedures.
  • Perform other duties and/or special projects as assigned

Qualifications/Requirements:

  • Minimum of 6 months customer service experience of any kind or equivalent military experience.

Desired Characteristics:

  • minimum of 1 year Customer Service, Collections or Fraud Experience in a financial environment
  • Demonstrated negotiation, analytical, and creative problem-solving skills and conflict resolution
  • Excellent verbal and written communication skills, particularly facilitation and influencing skills
  • Strong time management and organizational skills
  • Proficient in Microsoft Word & Excel
  • Demonstrated strong follow-up and issue resolution ability.
  • 1-3 years account research experience
  • 1-3 years manual experience
  • Demonstrated effectiveness in one-on-one and group situations
  • Self-motivated and willingly assumes additional responsibilities
  • Proven ability to make decisions based on quantitative analysis and creative thinking
  • Excellent Typing skills
  • 1+ years of commercial account servicing.
  • Previous collection experience.
  • Ability to effectively handle commercial customer requests.
  • Ability to effectively work in a team environment
  • 2-4 year degree in financial/business related field

Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent
  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
 
<Big>Benefits</Big> You work hard-your benefits should too. On our team, you''ll enjoy high starting wages ($15.50/hour) and be eligible for a monthly incentive bonus and tuition reimbursement. From day one, you''re eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.  
<i>Please Note</i> <i>Applying will take approximately 5-10 minutes.</i>  
Location Kansas City  
About the Organization We partner with businesses to provide the payment tools and technology that help give customers the buying power they need-including healthcare financing and banking services. Every day, at over 350,000 partner locations, we help people and businesses fulfill their ambitions.


 

This position is currently accepting applications.

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If you have questions, need assistance, or want to inquire about requesting an accommodation for the application process please contact a Career Support Representative at 866-301-5627 or email callcenter.postings@synchronyfinancial.com.
If you are calling from a phone number with the (787) area code please use 787-919-0947 to reach a Career Representative.