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Work from Home CSR: STARTING UP TO $13/HR 

About the Organization Call Experts is a B2B customer service solutions provider with a fun, fast paced, and flexible work environment. We provide call center, contact center solutions, services, and technology that enhance the customer journey for our clients. Call Experts has been in the customer service and telecommunications industry for close to 40 years.

We believe in value-driven, effective solutions and that our team members' passions and talents help drive the future of the company. We seek strong individuals who have a passion for connection, relationship building, problem solving and personal growth.

Contact us about joining our team and being part of the cutting-edge world of customer communication - delivered now via AI experiences in combination with live call center services, integrations to their own systems, dashboards, business intelligence, and other custom solutions.

We look forward to connecting!
 
Salary Starting pay: Up to $13/hr. (see job description for details). Paid training and Bi-weekly pay.  
Benefit Package Paid Time Off, Health & Financial Resources through free EAP Program, Medical, Dental, Vision, Life, Disability Plans, and 401k match after 1 yr. of service  
Description

You can make up to $13/hr. ($11/hr. base + up to $2 in additional incentives based on goals and service quality) while helping people over the phone, all from the comfort of your home!

  • $1/hr of the incentive is based on attendance. SHOW UP TO WORK ON TIME AND GET PAID EXTRA, GUARANTEED!!

Call Experts is also Offering a $300 SIGN ON BONUS to anyone hired at this time! To be paid out incrementally during your first 90 days.

We are hiring individuals able to complete training and work remotely.

Ability to create a dedicated work space free from background distractions is REQUIRED.

By answering the call to join Call Experts, you will help people when they need it the most:

  • Dispatching service techs to homes for emergency repairs.
  • Guiding customers to the best service appointment that fits their needs.
  • Reaching doctor's for patients requiring medical attention.
  • Assisting customers by placing orders for goods or services.
  • Making reservations for restaurants and hotels.
  • Connecting addicts with their crisis counselors.
  • And So Much More!!!! Call Experts makes real world change happen in real time.

Ready to make a lasting impact in your community? Click apply now!

Call Experts is conducting virtual interviews - Fast and Easy!

 
Position Requirements

Equipment Requirements for Remote Work

  • Windows 10 Computer (Not a Mac or Chromebook)
  • Desktop or Full Size Laptop (monitor 15 inches or larger)
  • Ethernet/LAN Connection to High Speed Internet (not Wi-Fi)
  • Wired Headset
  • Webcam
  • A working mouse (not a laptop touchpad)

 

Here is how we help you prosper and the keys we believe are vital to success:

  • Up to 3 weeks of paid, in-depth training with our dedicated staff. Training is paid at the base rate. 
  • Training is typically scheduled weekdays during the middle of the day (example 11am - 5:30pm EST). Ability to complete training is a requirement for hire.
  • Offering a $300 SIGN ON BONUS to anyone hired. Will be paid out incrementally during your first 90 days.
  • Bi-weekly pay via Direct Deposit.
  • Continued coaching and up-training throughout your employment.
  • Incentive pay to reward meeting and surpassing employee goals.
  • Easy access to leadership for answers to any questions or concerns.
  • No rotating shifts or shift bids.
  • Opportunities for overtime.
  • Promoting from within. We believe in growing from our own ranks, as much as possible.

 

Key Responsibilities and Desired Qualities:

  • Flexibile availabilty with your scheduled hours will go a long way! Successful applicants MUST BE ABLE TO WORK WEEKENDS as part of the weekly schedule. Full time is needed more than part time.

  • Must be able to efficiently follow a script with instructions and type grammatically correct and accurate messages into the system that correctly summarizes callers’ needs.

  • Responsible for using training techniques to ensure callers believe they are talking to a representative of the company they dialed.
  • Upholding client confidentiality at all times.
  • Ensuring opinions, advice, and personal judgment about services or a client we serve are refrained from discussions with a caller.
  • Handling workload efficiently with professionalism and accuracy are essential
  • Make certain to effectively answer caller’s questions while keeping control of the conversation.
  • Must be able to demonstrate the ability to listen and recognize when a call needs to be escalated to a supervisor while using techniques to remain calm but helpful to the caller.
  • Follow through with promises made to a caller, ensuring your messages are accurate.
  • Focus on presenting solutions with positive remarks such as “what I can do” instead of “I can’t help.”
  • Responsible for managing your time, remaining patient, being tactful, understanding procedures, and communicating clearly.
  • Proactively share lessons, opportunities, and suggestions with leaders and management to improve.
  • Must display genuinely friendly, engaging, and helpful personality, on and off the phone.
 
Full-Time/Part-Time Full-Time and/or Part-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://CallExperts.appone.com




 


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