Share Email Opening
Title

Virtual Customer Service Representative 

About the Organization Call Experts is a B2B customer service solutions provider with a fun, fast paced, and flexible work environment. We provide call center, contact center solutions, services, and technology that enhance the customer journey for our clients. Call Experts has been in the customer service and telecommunications industry for close to 40 years.

We believe in value-driven, effective solutions and that our team members' passions and talents help drive the future of the company. We seek strong individuals who have a passion for connection, relationship building, problem solving and personal growth.

Contact us about joining our team and being part of the cutting-edge world of customer communication - delivered now via AI experiences in combination with live call center services, integrations to their own systems, dashboards, business intelligence, and other custom solutions.

We look forward to connecting!
 
Description

Looking to make an impact locally and nationally? Look no further!

We are hiring individuals able to complete training and work remotely.

Ability to create a dedicated work space free from background distractions is REQUIRED.

By answering the call to join Call Experts, you will be able to help people when they need it the most:

  • Guiding customers to the best service appointment that fits their needs.
  • Reaching doctor's for patients requiring medical attention.
  • Assisting customers by placing orders for goods or services.
  • Making reservations for restaurants and hotels.
  • Aiding customers with billing questions.
  • Connecting addicts with their crisis counselors.
  • And So Much More!!!! Call Experts makes real world change happen in real time.

Ready to make a lasting impact in your community? Click apply now! 

Call Experts is conducting virtual interviews - Fast and Easy!

 

 
Position Requirements

Here is how we help you prosper and the keys we believe are vital to success:

  • 2 weeks of paid, in-depth training with our dedicated staff.
  • Continued coaching and up-training throughout your employment.
  • Incentive pay to reward meeting and surpassing employee goals.
  • Easy access to leadership for answers to any questions or concerns.
  • Set schedules. No rotating shifts or shift bids.
  • Opportunities for overtime.
  • Promoting from within. We believe in growing from our own ranks, as much as possible.

Key Responsibilities and Desired Qualities:

  • Must be able to efficiently follow a script with instructions and type grammatically correct and accurate messages into the system that correctly summarizes callers’ needs.
  • Responsible for using training techniques to ensure callers believe they are talking to a representative of the company they dialed
  • Upholding client confidentiality at all times
  • Ensuring opinions, advice, and personal judgment about services or a client we serve are refrained from discussions with a caller
  • Handling workload efficiently with professionalism and accuracy are essential
  • Make certain to effectively answer caller’s questions while keeping control of the conversation
  • Must be able to demonstrate the ability to listen and recognize when a call needs to be escalated to a supervisor while using techniques to remain calm but helpful to the caller
  • Follow through with promises made to a caller, ensuring your messages are accurate
  • Focus on presenting solutions with positive remarks such as  “what I can do” instead of “I can’t help”
  • Responsible for managing your time, remaining patient, being tactful, understanding procedures, and communicating clearly
  • Proactively share lessons, opportunities, and suggestions with leaders and management to improve
  • Must display genuinely friendly, engaging, and helpful personality, on and off the phone.
  • Flexibilty with your scheduled hours will go a long way!
 
Full-Time/Part-Time Full-Time and/or Part-Time  
Salary Starting pay: $11/hr.Paid training and Bi-weekly pay. Additional incentive opportunities based on goals and service quality.  
Benefit Package Paid Time Off, Health & Financial Resources through free EAP Program, Medical, Dental, Vision, Life, Disability Plans, and 401k match after 1 yr. of service  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://CallExperts.appone.com




 


AppOne.comTM 1999-2019 HR Services, Inc.
Click here for technical assistance.