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Customer Service/Product Support Specialist 

Category Customer Service  
Open Date 9/23/2019  
Position Customer Service/Product Support Specialist  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Shift Days  
Number of Openings 1  
Position Requirements
  • Two years’ experience in sales/customer service with HS diploma or GED minimum
  • Proficient computer skills with Microsoft Word, Excel, and internet correspondence and research.
  • Ability to calculate figures and amounts
  • Excellent customer service skills (friendly, courteous and helpful)
  • Knowledge of archery industry and shooting (desired)
  • Drug Screen: applicant must pass 5 panel screen before hire (expense paid by company)

FeraDyne Outdoors is adding to their Customer Support department.

Our Customer Service/Technical Support Specialists duties include, but not limited to:

  • Receive, investigate and respond to consumer inquiries regarding shipments, products and concerns.
  • Input related phone/internet/fax orders and relative data into computer systems and perform the following duties to support sales.
  • Communicate with customers by phone and email concerning orders, returns, shipments and products.
  • Receive and enter internet, phone and fax orders.
  • Call customers when necessary to advise of pending shipments delay and/or information necessary to process orders and modify accordingly.
  • Initiate orders for replacement parts and/or correcting errors (shortages, items shipped, etc.).
  • Initiate corrections to customers' database files.
  • Answer technical questions related to products.
  • Handle all customers in a friendly and professional manner.
  • Work with internal departments to ensure accuracy and timeliness in reporting.
  • Obtain customer feedback information and report findings on a regular basis.
  • Some travel to trade shows may be required.
  • Maintain detailed knowledge of, support/improve, and guide others in current and future standard operating procedures (SOP's), 5S program, safety procedures, and related follow through.
  • Role Model a positive attitude and good work ethic, be available for employees in your department with behavior and decisions that are consistent with FeraDyne's policies and procedures.

We offer growth opportunities, medical, vision, dental, company paid life insurance, and retirement, and GENEROUS PRODUCT DISCOUNTS.

About the Organization FeraDyne® Outdoors LLC, is the manufacturer of the leading brands: Rage® broadheads, Muzzy® broadheads, Muzzy® Bowfishing, Carbon Express® arrows and accessories, Carbon Express® crossbows, Nockturnal® lighted nocks, Tru-Fire® releases, Block® targets, Glen Del® targets, Shooter™ targets, Black Hole™ targets, Hurricane™ bag targets, IQ® Bowsights, Sure-Loc® Archery Products, S4Gear™, Gorilla Gear, Eastman Outdoors®, Apple Archery®, Rocky Mountain Archery and Wac'Em Archery. As an industry leader in design, engineering, technology, manufacturing and marketing FeraDyne's mission is to 'Create the best archery products that provide the 'EDGE' in performance desired by hunters for optimal success in the field.' Headquartered at 101 Main Street, Superior, WI, FeraDyne Outdoors employees approximately 300 people in multiple locations.  
EOE Statement FeraDyne Outdoors is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.  

This position is currently not accepting applications.

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