Share Email Opening Title Product Support Specialist  Category Customer Service   Open Date 5/10/2019   Position Customer Service/Product Support Specialist   Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Full-Time   Shift Days   Number of Openings 1   Position Requirements Product use is highly encouraged to be able to provide expert advise to end users Excellent customer service skills (friendly, courteous and helpful) Good computer skills with Microsoft Word, Excel, and internet correspondence and research Ability to calculate figures and amounts   Description Summary Provide technical assistance to end users, dealers, sales reps, and customer service staff. Assist customer service, and sales managers with product training, and provide feedback on new products. Be a positive role model for other employees in the office. Essential Duties and Responsibilities Display leadership qualities over other TS, and CS roles and provide guidance at all times Assist dealers, consumers, and sales reps through: o Phone calls Maintain answer rates, and other call statistics determined by call reporting Return voicemails in a timely manner Provide expert advice and support on our products Take orders over the phone Check order status Track shipments o Email Answer emails in a timely manner Work through customer service inboxes o RMA’s Assist all customers with RMA process Work through RMA inboxes Analyze RMA report data Be familiar with common issues to provide better service and set proper expectations Product knowledge o Maintain working knowledge of our products Various product trainings will be done throughout the year o Provide training to internal staff o Develop and maintain product guides Assist internal staff with product questions Professionalism o Maintain professional, positive attitude at all times Attend trade shows from time to time o Set up/tear down booth o Assist customer with orders at the show Other various projects as assigned (not to interfere with other job responsibilities) We offer growth opportunities, medical, vision, dental, company paid life insurance, and retirement, and GENEROUS PRODUCT DISCOUNTS.   About the Organization FeraDyne® Outdoors LLC, is the manufacturer of the leading brands: Rage® broadheads, Muzzy® broadheads, Muzzy® Bowfishing, Carbon Express® arrows and accessories, Carbon Express® crossbows, Nockturnal® lighted nocks, Tru-Fire® releases, Block® targets, Glen Del® targets, Shooter™ targets, Black Hole™ targets, Hurricane™ bag targets, IQ® Bowsights, Sure-Loc® Archery Products, S4Gear™, Gorilla Gear, Eastman Outdoors®, Apple Archery®, Rocky Mountain Archery and Wac'Em Archery. As an industry leader in design, engineering, technology, manufacturing and marketing FeraDyne's mission is to 'Create the best archery products that provide the 'EDGE' in performance desired by hunters for optimal success in the field.' Headquartered at 101 Main Street, Superior, WI, FeraDyne Outdoors employees approximately 300 people in multiple locations.   Pay Range   Close Date 6/13/2019   Post Internal Days 0   Created By Sarah Anderson   Number Filled 1   Hiring Manager(s) Sarah Anderson   Req Number CUS-19-00006   Location Poplar Avenue   EOE Statement FeraDyne Outdoors is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.   This position is currently not accepting applications. To search for an open position, please go to http://FeraDyneOutdoors.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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