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Assistant Project Manager 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category MELE Jobs  

The Assistant Project Manager will support the Defense Health Agency, supporting the onsite performance of hospitality customer service and security at the Walter Reed National Military Medical Center (WRNMMC). This position is contingent upon contract award.


  • Define project deliverables and monitored status of tasks.
  • Draft action plans and lead meetings with management teams to review project status and proposed changes.
  • Collaborate with cross-functional teams to draft project schedules and plans.
  • Serve as the single point of contact for project scheduling and changes.
  • Lead training activities for entry level personnel and management.
  • Partner with Patient transport department to solidify an optimal patient experience at WRNMMC.
  • Assist the Project Manager to ensure that all employees' skills and abilities grow throughout the lifecycle of this contract and that each level of oversight should encompass the skills and abilities of their subordinate levels.
  • Plan, direct, and coordinate activities of the customer service representatives and their supervisors.
  • Report any discrepancy to Hospital Security, Officer of the Day, and Command Duty Officer immediately. These events will be documented in the hardbound logbook and submitted in the Quarterly Contractor Report (see Section 1.26 - Deliverables).
  • Ensure that contractor employees meet the quality standards provided in the Quality Assurance Surveillance Plan.
  • Supervise and manage all functions of customer service representative performance and serves as a liaison between the Contractor and COR.
  • Ensure all reports are done correctly and meet the timeline of submission.
  • Perform each function of a customer service representative as necessary to ensure patient satisfaction is achieved.
  • Possess all skills necessary to ensure that elite customer service is provided by all employees in accordance with the terms and conditions of the contract.
  • Possess a positive attitude, excellent inter-personal skills, tact, problem solving abilities, and the ability to prioritize competing situations in the best interests of WRNMMC and its beneficiary population.
  • All other duties as assigned.
Position Requirements


  • Two + years of management and supervisory experience including at least one year of experience working in a hospital setting
  • Minimum Associate’s degree in business, marketing, or a related field
  • An active DOD Secret Security Clearance
Full-Time/Part-Time Full-Time  
Position Assistant Project Manager  
Open Date 6/20/2018  
Location Client Site  
About the Organization  

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