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Title

Chief Operating Officer 

About the Organization We are The Rose Bowl Aquatics Center located in Pasadena's beautiful Brookside Park, just south of the famous Rose Bowl Stadium. Our organization offers its employees a spirited company culture, the fulfillment of knowing that our center is giving back to the community, and free & discounted programs.




The Rose Bowl Aquatics Center is a 501(c)(3) non-profit and world-class aquatics facility that offers year round aquatic and fitness programming to children, youth, families and seniors, so that we can ensure that all generations can achieve the benefits of healthy living habits, regular exercise, and sports training.




OUR MISSION: To help everyone achieve their personal best by providing the finest aquatic educational, competitive, therapeutic and recreational programs.

 
Description

Position Summary:

Reporting to the President and Executive Director, and working as a member of the RBAC's Executive Management Team, the Chief Operating Officer (COO) assists the Executive Director with corporate strategic planning and administration, oversees specific operational areas, and serves as administrator in-charge when the Executive Director is not present. The COO will also work closely with the RBAC's Chief Financial Officer at the intersection of operations and finances.

The position provides direct administrative oversight for the following areas: human resources, facility operations and maintenance, lifeguards and safety, customer service, pro shop and information technology. This position provides direct supervision to salaried staff and hourly employees, as well as oversees the management of department budgets.

General Responsibilities:

Facilities Operations and Maintenance

  • Coordinate daily operations of the RBAC, including internal programs, rentals, events and competitive meets and competitions;
  • Develop long-range strategic plans for the use, maintenance, renovation/construction, major repairs and budgeting of RABC facilities;
  • Ensure the effective on-going operation, maintenance, renovation and upkeep of RBAC facilities and equipment. Coordinate major building repair/replacement projects, including remodeling, refurbishment and expansion projects;
  • Assist in the coordination of periodic major needs and feedback assessments and surveys to ascertain patron perspectives, customer satisfaction, and perceptions of the RBAC and its facilities and services; and
  • Conduct regular research and benchmarking regarding new and improved facilities and services to offer.

Human Resources

  • Responsible for establishing overall programs in recruiting, goal setting and performance management, training and professional development (for both seasonal and long-term employees), onboarding/offboarding, payroll, benefit management, and other HR related needs;
  • Build and supervise management capacity for hiring, development and retention of exceptional talent at all levels of the organization; and
  • Develop, refine, and administer RBAC human resource policies and procedures.

Lifeguards and Safety

  • In conjunction with Lifeguard Manager ensure proper lifeguarding and safety policies, procedures and practices are in place according to industry standards, preventative measures, and best practices;
  • Ensure implementation of a comprehensive lifeguarding program, including training/licensing, ongoing in service training; and
  • Develop, refine, and administer the RBAC's Emergency Response Plan and safety programs, including training and documentation. Serve as the RBAC's safety officer and oversee the RBAC's emergency preparation plan. Handle all facility related emergencies.

Customer Services and Pro Shop

  • In conjunction with Customer Service and Pro Shop Manager coordinate all points of sale, facility use and program registration and software(s), Pro Shop inventory management, and associated tasks related to Pro Shop and front desk operations; and
  • Develop and implement customer service program that ensures patrons expectations are met and exceeded.

Information Technology

  • In conjunction with Information Technology Manager Lead technology efficiency plans and technological advancement strategies; oversight of technical support and network resources, training, troubleshooting and daily operation of the software programs essential to RBAC;
  • Work with the Chief Financial Officer to improve activity enrollment and payment processing options and reduce related financial expenditures;
  • Collaborate with the RBAC's Advancement and Philanthropy functions so that data and information is seamlessly shared across functional areas for organizational benefit and awareness; and Strive for increased automation, efficiency, and elimination of paper processes at the RBAC to achieve a technologically solid organization consistent with cybersecurity and data best practices.

Board of Directors

  • Assist the Executive Director in developing and recommending policies, strategic initiatives and operating plans to the RBAC

Board of Directors.

  • Assist the Executive Director in consulting with patrons, boosters, City of Pasadena, and others as needed regarding the development and evaluation of goals, facilities, operations and services of the RBAC;
  • Assist with coordination of Board meeting logistics, recruitment of Board members, and general execution of Board administrative needs;
  • Assist in the development of RBAC policies, regulations, and guidelines; and
  • Serve as Executive Secretary to the Facilities and Grounds Committee.

Other

  • Perform other related duties as assigned; and
  • Pursue ongoing personal professional development and awareness opportunities in each of the above responsibility areas to ensure the RBAC is a top performing Aquatics environment.
 
Position Requirements

Qualifications:

Education:

Master’s degree in Business Administration or a related field, or equivalent experience preferred.

Experience:

Minimum of 5 years of progressively responsible professional work experience in facilities or a comparable work environment including administration, human resources, supervision, budget management, program support, operations, and technology. Preferred Qualifications: Experience in non-profit management, aquatics operations, facility operations, customer service, facility construction and project management.

Knowledge, Abilities and/or Skills:

Working knowledge of the practices, procedures and activities of aquatic facility operations;

  • Working knowledge of the methods and problems of organizational and program management;
  • General knowledge of feedback assessment and marketing methods;
  • Working knowledge of the principles of effective supervision, as well as the ability to plan and direct the work of professional, skilled and semi-skilled staff;
  • Ability to read, interpret, and work from blueprints, manuals, diagrams, and operating procedures at a level sufficient to satisfactorily perform the duties of the job;
  • Use initiative and resourcefulness in planning work assignments and implementing long-term facility and service improvements;
  • Collect, analyze and evaluate data and make verbal and/or written presentations;
  • Demonstrate understanding and commitment to diversity, equity and inclusion;
  • Create and implement ideas to develop and promote facilities and services;
  • Negotiate and execute contracts;
  • Establish and maintain cooperative working relationships with patrons, and private and public agencies;
  • Clearly express ideas and directions verbally and in writing;
  • Analyze complex situations accurately and adopt effective courses of action;
  • Develop, manage and adhere to operational budgets;
  • Interpret and evaluate descriptions and explanations of problems brought forth by staff, faculty and students, analyze and define problems, draw value conclusions, and project the consequences of various courses of action; and
  • Ability to develop and conduct workshops and training programs.

Working Conditions:

  • Work is generally performed in a temperature-controlled office environment although position requires knowledge of and familiarity with mechanical rooms and operational support areas. Some outdoor work (on deck) is required – and encouraged -- involving potentially inclement weather conditions. Some travel required. Position requires regular contact with the public. Must be able to work under pressure, exercise sound judgment, and adhere to deadlines.

Physical Abilities: Examples include:

  • Lifting, carrying, pushing, or pulling light objects;
  • Sitting or standing for extended periods of time;
  • Seeing to review and/or input information;
  • Hearing and speaking to exchange information in person and on the telephone;
  • Bending at the waist, kneeling, or crouching; and
  • Dexterity of hands and fingers to operate a computer keyboard.

Supervision Exercised:

This position supervises full time salaried and hourly positions as well as part-time employees. FLSA Status: This classification is exempt from FLSA requirements.

Work Schedule:

  • Full-Time; 12 months

Anticipated Salary Range (Annually):

  • $90,000 – $125,000 depending upon experience Discretionary performance bonus up to 25%
  • Medical, Dental, Vision
  • 401k with employer match
  • Employee discount at Pro Shop
  • Paid sick and vacation time
  • Life insurance and LTD insurance
 
Full-Time/Part-Time Full-Time  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://RoseBowlAquaticsCenter.appone.com



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