What are you working forward to?
On our Call Center team, you'll ensure customers succeed—and we'll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have ambitions of your own. And our job is to help you achieve them.
Customer Service Part Time Work From Home Representative
As a Customer Service Representative you handle inbound calls from stores and customers regarding all facets of their Credit Card Account. You will also resolve credit inquiries on new accounts and authorize sales on existing accounts. You will have to demonstrate proficiency in multi-functional work processes and have knowledge of all departments and branches including: Collections, Risk/Authorizations and payment processing centers. While in the position, you will make use of problem solving/decision making skills to achieve the highest level of customer satisfaction. In addition, you will maintain and improve customer/client relations while utilizing a PC, telephone and calculator. You will be responsible for the continuous maintenance of customer profiles via PC, as a result of written or verbal requests from customers.
This Work at Home position is ideally suited for candidates seeking long-term, part-time employment with one of the world's largest and most respected companies.
This is a PART-TIME position, working 19.5 hours or less a week, with limited benefits.
The initial application process may take approximately 60 minutes to complete. This includes collection of contact information, eligibility questions, and an online assessment.
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
•6+ months of customer service experience in any industry or equivalent military experience
•Must live within 65 miles of our Phoenix facility
•You must be 18 years or older
•You must have a high school diploma or equivalent
•You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
•You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
•Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Synchrony is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
To work forward to something exciting, apply online at www.syfcareers.com