Email Opening
Title

Customer Service Representative - Full Time 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

What are you working forward to?

At Synchrony Financial we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we'll do the same for you: through generous benefits, continuous learning and clear career progression.

What you’ll do as a Customer Service Representative?

You'll handle inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. You'll maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you'll build relationships with clients, customers and colleagues.

What you’ll need to succeed

You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.

What you’ll need to be considered for this role

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.

  • 6+ months customer service experience of any kind and/or military equivalent experience.

  • Confidence using a computer

  • Be 18-years-old or older

  • Have a high school diploma or equivalent

  • Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • If currently a Synchrony Financial Employee, you’ll have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement)

  • Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening

Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

To work forward to something exciting, apply online at syfcareers.com

 
Benefits You work hard-your benefits should too. On our team, you'll enjoy high starting wages ($13.50/hour) and be eligible for a monthly incentive bonus and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for you whole family, dental & vision insurance, and a 401(k) with company match.  
Please Note Applying will take approximately 5-10 minutes. Upon successful completion of this step you will be invited to participate in our online assessment.  
Location Charlotte, North Carolina  
About the Organization We partner with businesses to provide the payment tools and technology that help give customers the buying power they need-including healthcare financing and banking services. Every day, at over 350,000 partner locations, we help people and businesses fulfill their ambitions.


 

This position is currently accepting applications.

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If you have questions, need assistance, or want to inquire about requesting an accommodation for the application process please contact a Career Support Representative at 866-301-5627 or email callcenter.postings@synchronyfinancial.com.
If you are calling from a phone number with the (787) area code please use 787-919-0947 to reach a Career Representative.