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Title

Patient Account Representative - Wasilla 

EOE Statement OrthoAlaska, LLC (OPA Division) complies with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently based on race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. OPA is proud to provide equal employment opportunities to all employees and applicants. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.  
Description

Patient Account Representative, OPA/Anchorage, FT

Orthopedic Physicians Alaska seeks a highly skilled, dedicated, and professional Patient Account Representative to join our rapidly growing and dynamic team. We provide work life balance, competitive salaries, and comprehensive medical, dental, FSA, life, and disability insurance, as well as profit sharing, 401k, and paid time off starting at three (3) weeks per year.

PLEASE NOTE: This position will require 3 to 6 months of initial training at our Anchorage location, after which its primary location will be our Wasilla office.

Learn more about Orthopedic Physicians Alaska at www.OPAlaska.com.

Ideal attributes
• Works as a team player and is committed to compassionate patient care
• Strong communication and interpersonal skills and an investigative nature
• Self-starter who embraces professionalism and learning
• Efficient, accurate and detail oriented

Representative duties
• Provide outstanding customer service to all patients
• Answer patient calls regarding account questions, concerns or complaint
• Answer insurance and billing questions for patients and the staff
• Advise and explain insurance coverage, co-pays, and deductibles to patients
• Work with patients and insurance companies to resolve balances
• Review and appeal insurance denials
• Review and submit corrected claims
• Review and process both patient and insurance company overpayments
• Initiate collection actions when necessary

Knowledge and skill requirements
• Knowledge of CPT and ICD-9/10 coding
• Knowledge and understanding of billing procedures
• Knowledge and understanding of HIPAA rules and regulations
• Able to understand and explain EOBs
• Knowledge of primary and secondary coordination of benefits
• Able to work in an integrated team that includes posting, collections and pre-certification

 
Position Requirements

Required qualifications
• Two (2) years medical office experience
• High school diploma or equivalent

Preferred (in addition to required) qualifications
• Two (2) years medical office experience in an orthopedic clinic
• CPC certification from an accredited coding institution

Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.

 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Patient Account Representative  
Exempt/Non-Exempt Non-Exempt  
Location OPA Wasilla Clinic  
About the Organization The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, physical therapy, athletic training, and close affiliation with Alpine Surgery Center and Alpenglow Short-Stay Assisted Living Facility, all on-site at our Anchorage location.

OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k) and profit sharing, as well as vacation and personal leave.

 

This position is currently not accepting applications.

To search for an open position, please go to http://OrthoAlaska.appone.com



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