Share Email Opening Title Call Center Representative  About the Organization We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation. Our excellent benefits include: Medical Dental Vison Company paid life insurance Voluntary life insurance Short term and long term disability Accident insurance Critical illness policies Generous paid time off 401K with a 5% company match Employee assistance program Benefit concierge services   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Full-Time/Part-Time Full-Time   Location Spitzer Training Center   Description JOB SUMMARY: We are looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer in Northeast Ohio. As a Call Center Representative, you will be highly trained to work with customers over the phone, email and chat to assist customers in shopping for their next vehicle. We have thousands of customers contacting us online and over the phone each month. This position requires one to respond to internet inquires and engage in online dialogues regarding vehicles from customers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain a basic knowledge of product line and current offers/incentives Communicate professionally via Phone and Email on a regular basis with an established list of prospects (these are warm leads who submitted a request for follow up – no cold calling, ever) Monitoring and retrieving Internet leads from (our website, dealer, manufacturer and third party sites) Maintain professional and outgoing demeanor with customer base to build rapport by asking engaging questions and actively listening for key concerns/motivations Utilize contact management program to update customer files with proper notes of contact, emails sent, information/calls received, etc. Performs other related duties as assigned   Position Requirements MINIMUM QUALIFICATIONS: High School Diploma or equivalent Outgoing, upbeat personality with excellent interpersonal skill Self-starter who is internally motivated to achieve established performance goals Proficiency with windows based computer programs Critical thinking skills and professional judgment Reliable transportation and attendance PREFERRED QUALIFICATIONS: None REQUIRED CERTIFICATIONS AND/OR LICENSURES: None PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, stoop, kneel, crouch, crawl, lift (10 lbs.), and an ability to adjust vision for close vision work.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Shift Days   This position is currently not accepting applications. To search for an open position, please go to http://SpitzerCareers.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category BDC Associate in Cleveland, OH Posted on: 5/13/2024 [Apply Now] Sales Lot Porter in Cuyahoga Falls, OH Posted on: 5/13/2024 [Apply Now] BDC Associate in Euclid, OH Posted on: 5/13/2024 [Apply Now] Inventory Coordinator in Euclid, OH Posted on: 5/13/2024 [Apply Now] Driver in North Jackson, OH Posted on: 5/9/2024 [Apply Now] Other Jobs Within 60 Miles Golf Course Maintenance in Grafton, OH Posted on: 4/16/2024 [Apply Now] AP/AR Clerk in Northfield, OH Posted on: 4/9/2024 [Apply Now] Technician/Mechanic - $1,500 Sign-on Bonus! in Amherst, OH Posted on: 5/2/2024 [Apply Now] Technician/Mechanic - $1,500 Sign-on Bonus! in Cleveland, OH Posted on: 4/16/2024 [Apply Now] Lube Technician in Cleveland, OH Posted on: 5/10/2024 [Apply Now] Follow us See who works here:

 

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