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Customer Service Representative 

About the Organization First Advantage is the world's largest provider of comprehensive background screening, identity and information solutions that give employers and housing providers access to trusted information for making faster, more accurate people decisions.

Leveraging our advanced global technology platform and customer service experts throughout the world, we build fully scalable, configurable screening programs that meet the unique needs of over 45,000 client organizations. Headquartered in Atlanta, GA. First Advantage has offices throughout North America, Europe and Asia.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Great Opportunity for customer service representatives to be part of Customer Care with First Advantage.  We want YOU to join our award-winning customer service team! 

Perks & Benefits  

  • COMPETITIVE PAY - $19.23/hour 
  • Full time position with benefits! 
  • 401k, health, dental, vision, and life insurance 
  • Paid Time Off (PTO) 3 weeks annually  
  • 10 Paid Holidays 
  • Tuition re-imbursement 
  • Robust rewards program 
  • Ability to work from home 
  • All equipment is provided, and training is 100% paid 

Essential Duties and Responsibilities:

  • Answer 35+ inbound calls per day 
  • Passion for providing excellent customer service 
  • Effectively navigate multiple systems while talking to customers and resolving complex issues 
  • Educate customers on the criminal background screening or drug testing process 
  • Adapt to change with a positive attitude 


Position Requirements

High School Diploma or GED required. College Degree (BA or BS) preferred. Bilingual/Spanish language skills preferred


2-4 years prior experience in a customer facing or call center environment 

Work from home experience a plus 

Must have a quiet, secure workspace   

High speed internet (minimum of 50 mbps) 

Dedicated to excellent attendance and punctuality 

Proven oral and written communication skills 

Proficient computer navigation and troubleshooting 

Schedule Needs:  

Monday—Friday. No weekend shifts!  Operation hours 8:00 am to 8:00 pm EST. 

Voluntary opportunities for overtime 

Shifts change 3-4 times per year and are awarded based on preference and performance.  Starting shift times vary between 8:00am and 11:30am EST . 

Training is paid 4-5 weeks with set schedule 9:00am -5:00pm EST, with post trainins schedule provided up front to help you plan ahead. 

Full-Time/Part-Time Full-Time  
Position Customer Service Representative ...  
Req Number OPE-21-00085  
Open Date 9/8/2021  
Location Remote  

This position is currently not accepting applications.

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