Customer Success Analyst
Are a proactive individual who is able to instill trust and credibility with an organization? Are you detail oriented and do you have excellent customer services skills? Have you demonstrated that you are an ambitious, multi-tasker looking for the right opportunity to demonstrate your skills and make a difference in an organization? This is a rare opportunity to be a part of a transformation on a global scale!
The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing. The Customer Success Analyst ensures that service level agreements (SLA's) are met or exceeded and that the customer service satisfaction score (CSAT) for an account is maintained at a minimum of 4.75. This individual establishes and maintains effective relationships with customers and gains their trust and respect. He/she ensures that the client relationship and customer satisfaction remain a competitive advantage for First Advantage. Bring your talent and skill to a place where you are a true, contributing member of a high-functioning team, working for a global leader in the industry.
ESSENTIAL DUTIES AND RESPONSBILITIES:
Other Knowledge, Skills and Abilities
Required knowledge of:
This position is currently not accepting applications.
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