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Remote EPIC Patient Communication Specialist - Work From Home 

About the Organization American Health Connection offers a wide-range of medical call center services, designed to dramatically improve both patient and physician satisfaction. Our Patient Communication Management® services, helps eliminate dropped calls, enables patients to quickly connect with a real person, improves care coordination and can reduces hospital re-admissions. It helps to create a real connection - with a real voice at the end of the line, listening and understanding the patient's needs, which usually reduces your 'no show' rate.We are 100% USA-based and our services are available 24 hours a day, 365 days a year including nights, weekends and holidays. The following is a list of our Patient Communication Management® processes:

Centralized Scheduling

Patient Pre-registration

Deductible/Copay Pre-Collection

Insurance Verification

Scheduling of language services

Appointment Reminders

Discharge Follow-up

Physician referral services

Concierge Services

Since our inception, American Health Connection has been the pioneer in advancing a patient-centric approach in healthcare, creating the nation's first full service healthcare call center company. Our earlier innovations and strategies enabled our customers to significantly improve their daily operations, enhance efficiencies and reduce cost. Our latest Patient Communication Management® suite of services is a fully comprehensive program far more advanced than the standard operational procedures of a typical healthcare facility.

Come join our team!  
Position Remote Patient Appointment Scheduler - Work From Home  
Description American Health Connection (http://, is headquartered in Beverly Hills, California, and is a national healthcare call center. We are currently seeking full-time, nationwide Patient Communication Specialists to work from home. Once hired, this individual will communicate with patients via telephone, schedule appointments and sometimes follow a predefined script. The position starts at $12/hr for training and is on CST.

This is a fast paced, detail oriented position with a competitive benefits package. As a Patient Communication Specialist, you are the first point of contact for patients. In this position, you will utilize your customer service and critical thinking skills to schedule appointments, verify insurance, and make referrals in addition to other job related duties. To ensure that each patient receives the time and care they need efficiently, you will focus solely on working with patients to obtain complete and accurate information. Listening to the patient's needs and finding a working solution for them is crucial while providing excellent customer service to a diverse age and ethnic population by effectively communicating and proficiently handling confidential and sensitive information.

Required Skills & Experience:
• Minimum 2 years recent experience in medical-oriented scheduling environment - preferably large physician practice or central scheduling
• Bilingual in any of the following languages: Spanish, Mandarin, Polish and/or Cantonese is a plus!
• Adept at handling large call volumes, preferably with use of VOIP call systems
• Working knowledge of the following systems: Cerner and/or PHS
• Efficiently schedule radiology and diagnostic procedures
• Proficient capability with pre-registration and insurance verification
• Experience with basic insurance guidelines
• Excellent communication skills, customer service skills and phone etiquette, able to communicate effectively on the telephone.
• Ability to multitask - with basic knowledge of PC common applications
• Demonstrated, proven ability working in a home remote environment - with dedicated office space that can be closed off by a door for security

Base Salary (varies on how many hours worked)
Paid Time Off
401k contribution (Pre-tax and Roth)
Health & Wellness (Medical, dental and vision [supplemental], employee assistance program)
Flexible Spending Account
Life & Accident Insurance (Basic life, accidental death and dismemberment, long term disability, survivor income benefit) [supplemental]
Employee/Corporate Discounts

Apply only using the link provided. NO PHONE CALLS PLEASE.
Position Requirements

If you qualify for the position, our IT department will contact you to make an appointment to prequalify your computers specifications. Once this is completed, a phone interview will commence.

You will need to upgrade your system and your internet connection if the following minimum system requirements are not met.
• Antivirus Protection with current subscription.
• Desktop/tower PC with 22-inch monitor. No Laptops.
• High-Speed Internet with modem and ability to directly connect modem to PC.
• Internet speed must be able to meet speed test minimum of 20 download & 5 upload. Run speed test at Ask your provider if an upgrade would help?
• Operating System: Windows 7 or 10 (64Bit/32Bit). (64Bit/32Bit).
• Intel Core i3 or AMD equivalent Processor 2.4GHz or higher, minimum of 4GB RAM.
• To become a successful Patient Communication Specialist you will need the proper headset equipment. Click here for approved list of headsets at a discounted rate.


Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking: Especially where one must frequently convey detailed or important instructions or ideas
accurately, loudly, or quickly.
Hearing: Able to hear average or normal conversations and receive ordinary information.
Visual Ability: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Shift Rotating  
Location Utah County  

This position is currently not accepting applications.

To search for an open position, please go to


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