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Operations Specialist – Army Women’s Museum (Company Level) 

EOE Statement Yorktown Systems Group, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.  
About the Organization Yorktown Systems Group, Inc. is a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success.

Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance.

Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals.

The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information.

Category Education  


The Operations Specialist supports the Army Women's Museum by managing workflow and optimizing day-to-day activities. The U.S. Army Women's Museum honors women's contributions to the Army while providing educational opportunities, military history training, and instruction to soldiers. Operations Specialists are detailed oriented people with an ability to see the big picture and are integral to the success of the organization.

Specific duties may include, but are not limited to:

  • Opening and closing the facility

  • Monitoring security of museum property, ensuring visitor safety and operation of equipment

  • Maintaining appointment calendar; setting up and scheduling theater for film viewing

  • Greeting and directing over 15 groups of visitors to gallery areas each day

  • Orienting visitors to changing exhibits

  • Conducting specialized orientations and programs, tours for the general public, and training for Soldiers

  • Answering telephone and distributing email from the web daily

  • Tracking visitor numbers and conducting visitor survey

  • Assisting with museum's certification

  • Completing monthly reports

  • Assisting with monthly inventory of artifact collection and office equipment, sorting and cataloging museum documents and entering information into database

  • Digitizing documents for museum and researchers, responding to research questions (currently 50-75 per month), locating documents for researchers

  • Copying, scanning, and providing images

  • Creating, printing. and distributing flyers and brochures

  • Preparing educational packets for K-12 programs

  • Preparing and sending correspondence

  • Maintaining administrative files in accordance with Army regulations prepare museum for monthly special events

  • Overseeing volunteer program, assisting with creation of temporary exhibits; maintaining shared digital storage drive, and assisting with educational programming

  • Presenting to large groups

Required Qualifications:

  • One year experience with museum tours and/or visitor services experience

  • Excellent customer service, oral and written communication skills

  • Ability to present and speak before large groups

  • Ability to work an alternating weekend work schedule

  • Ability to work with minimum guidance

  • Able to stand, walk or bend for long periods at a time

  • Able to lift up to 45 pounds

  • Basic knowledge of MS Office computer programs

  • Desired Qualifications:

Clearance: Must pass a Tier 1 investigation that has been favorably adjudicated by the DoD CAF (or locally) for CAC eligibility and network access (IT-3 access for email account).

Location: Fort Lee, VA and surrounding training areas: Appomattox Water Authority and North Range

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Location Fort Lee  

This position is currently accepting applications.

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