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IT Help Desk Technician 

About the Organization VSolvit (pronounced: "") is an award-winning SBA certified 8(a)/Small Disadvantaged Business and 8(m)/Economically Disadvantaged Woman owned, technology services provider that specializes in business intelligence (BI) systems, data warehousing, geographic information systems (GIS), custom application development, health analytics, project/program management, and hosting and cloud services. VSolvit serves clients such as the Department of Defense (DOD), the U.S. Department of Agriculture (USDA), the Department of Housing and Urban Development (HUD), and the Bill & Melinda Gates Foundation. Our custom technology solutions for federal and health industry clients and partners have won awards for innovation, been launched from the U.S. White House, and are being used to solve complex problems ranging from improving national security to optimizing vaccine supply chains and breast cancer screening and treatment programs.

These successes are but a reflection of overall team strength and supportive partnerships. Our company fosters innovation which makes it a great place for entrepreneurs and hard workers to be grown. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Profit Sharing, Tuition Reimbursement, and other benefits for our full time employees. Our goal is to grow together and enjoy the work that we do as a team.


VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Norco, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department. This position will constantly be dealing with multiple tasks, some of which will include but are not limited to: remote user support, new user creation, troubleshooting laptop systems, virtual servers, network equipment, presenting solutions to problems, and learning/assisting with support and functions of IT infrastructure.

Technical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with non-technical employees, vendors, and co-workers.

This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse Ventura based technology company.

  • Provide help-desk support and resolve problems to the satisfactory expectations
  • Modify configurations, utilities, software settings, etc. for the local workstations
  • Collaborate with team-members in defining new organizational processes and hardware standardization
  • Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
  • Maintain network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
  • Troubleshoots network, system and applications to identify malfunctions and other operational difficulties
  • Identify recurring technical issues and propose solutions to address the root of the problems
  • Independently investigate and implement solutions to technical issues
  • Solve technical help tickets submitted via phone, email
  • Responsible for the creation and termination of user logons within the network and email systems
  • Maintenance of email accounts
  • Maintain the laptop checkout pool systems
  • Imaging and setup of new hardware
  • Other duties may be assigned

Position Requirements

Minimum Basic Qualifications:

  • 2+ years’ experience in Windows based technical support roles
  • 2+ years desktop, end-user and application support
  • 2+ years Level 1-2 support technical support
  • 2+ years providing troubleshooting and resolution through a helpdesk ticketing system/process
  • Associates Degree or 2+ years College or technical training

Preferred Qualifications:

  • Strong customer service mindset from a Help Desk end user support perspective
  • Ability to work through schedules tasks as well and work off internal help ticketing system
  • Technology based background with solid understanding of relevant technologies MS Windows, Windows Server 2012, Windows 2008 R2, Client/Server, HyperV, Active Directory, Network backup and disaster recovery, LAN, WAN, Networking, Information Security, Monitoring Tools
  • Management / Maintenance of online subscription services such as O365 and Google Apps
  • Develop and maintain installation and configuration procedures
  • Perform regular security monitor to identify any possible intrusions.
  • Create, change and delete user accounts per request / verify validity and authorization approval as per policy
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required
  • Workstation \ Laptop imaging and deployments
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
  • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
  • Technical background with Linux operating systems such as CentOS, Ubuntu, Red Hat Linux 4/5/6 or others a plus
  • Strong working knowledge of Virtual Environments
  • VOIP Telephone Systems
  • 2+ years’ experience in Windows System Administration
  • Education: Bachelor’s degree and/or relevant work experience

Company Summary:

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning 8(m)/EDWOSB, SBA-certified 8(a)/SDB, and a certified HUBZone company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Information Technology  
Location Norco  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Clearances Required N/A  
Travel N/A  
Req Number INF-20-00014  
Position Help Desk Support Technician (HQ)  
Number of Openings 1  
Proposal Position No  
Proposal Letter Of Intent (LOI) N/A  
Open Date 6/15/2020  
Tags Help Desk Technician, Technical Support, Windows, Linux, Imaging, Customer Service, Technical User Support,  

This position is currently not accepting applications.

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