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Bi-lingual Contact Center Agent 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Zephyr Partners Solutions, LLC is headquartered in Las Vegas, Nevada, and provides customer contact management solutions to companies primarily in hotel, gaming, financial services, healthcare, technology, transportation and leisure services. Zephyr Partners Solutions has over 100 years of contact center and telephony experience.
Category Customer Service  

Bi-Lingual Agents must be able to speak Spanish with Argentinean or Colombian dialect

  • Provide the highest level of customer service. Must be able to differentiate between service levels of each property and make necessary adjustments between telephone calls based on the service philosophy of the given property.

  • Check availability and book room/show reservations using multiple computer programs.

  • Responsible for changing, canceling, and reconfirming existing reservations as necessary.

  • Add special comments/instructions to existing reservations as necessary.

  • Follow established blocks/restrictions as issued by management.

  • Seize every opportunity to enthusiastically cross-sell rooms, restaurants, shows and other property services.

  • Transfer callers to other departments as necessary.

  • Work varied shifts, including weekends and holidays.

  • Perform duties in an efficient and professional manner.

  • Perform other job related duties as assigned.

  • Abide by the At Home Agent Program Agreement

Full-Time/Part-Time Full-Time  
Work from home  
Position Contact Center Agent  
Location Zephyr Partners Solutions  

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