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Title

TECH SUPPORT  

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Customer Service  
Description

DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO:

 

  • Providing prompt, courteous and professional technical support for Whidbey Telecom services.
  • Receiving, logging, assessing and responding to customer internet problems
  • Dispatching residential and business alarm calls
  • Assisting residential and business alarm customers with basic Alarm panel trouble shooting
  • Assist telephone customers with operator assisted/directory assistance calls
  • Answering after business hours service calls
  • Collaborating effectively with co-workers in order to provide fast and effective problem resolution
  • Other duties as assigned.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Excellent verbal communication skills
  • Firm working knowledge of the latest released Operating systems, Internet Browsers and Email Clients
  • Computer hardware, modem and LAN knowledge a plus
  • Team player with strong customer service skills
  • Ability to multi-task and be flexible enough to adapt to changing environment and priorities as necessary
  • Ability to work a flexible schedule including overnight shifts
  • Pre-employment and on-going drug screens required
  • Background check required
  • Must be eligible to work in the USA

 

 
Full-Time/Part-Time Full-Time  
Position TECH SUPPORT  
Exempt/Non-Exempt Non-Exempt  
Location Whidbey Telecom Langley  

This position is currently accepting applications.

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