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Operations Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Category Arena Operations  

Position Purpose

The Operations Manager is responsible for the planning, execution and management of event related functions including; event set-ups, housekeeping, carpentry, painting, staffing/payroll and assisting the Director of Facility Operations with Capital Projects.


Essential Duties & Responsibilities


  • Manage Conversions and Housekeeping Departments and Carpentry / Painting to ensure event set-ups are correct and maintenance of areas are proper for events

  • Assist Director of Facility Operations on planning and execution of capital projects as assigned

  • Knowledge of various event set-ups to include basketball, concerts, family shows, corporate functions, etc.

  • Extensive knowledge of large retractable seating systems including structural components and motor operations, repair and replacement

  • Knowledge of general carpentry and painting practices

  • General knowledge of lighting and sound systems

  • Assist Event Managers and Booking Director – in the design (CAD drawings), set-ups and coordination and changeovers of all events in a timely manner

  • Ensure the life safety and security and well being of all employees, guests and clients in all event set-ups and equipment maintenance at FedExForum

  • Create and manage policies and procedures to ensure the completion of all event set-up requirements and equipment maintenance within FedExForum

  • Communicate with management on the Interaction with appropriate local, state and federal agencies on applicable event services related issues


  • Develop an integrated relationship with other Arena Operations departments, to completely utilize all features of FedExForum

  • Develop and maintain a comprehensive workplace safety program, following all OSHA and state regulations

  • Develop and manage staff performance criteria, oversee Conversions hiring process, scheduling and payroll as required.

  • Assist all departments and vendor partners as assigned

  • Provide technical support to events outside of arena complex for other departments and vendor partners as assigned

  • Provide input into the development of capital and operational budgets for Operations Department




Position Requirements

Skills, Experience & Abilities


  • At least 3 years of progressive experience relating to facility operations in an arena or stadium environment;

  • High School Diploma or GED;

  • Extensive experience in event production, set-up and conversions;

  • Experience with event emergency response management and crisis management;

  • Experience with governmental relationships, including local, state and federal agencies;

  • Experience in contract negotiation, development and execution;

  • Committed to the development of an exceptional Arena Services Department, focused on providing excellence in leadership, respect, customer service, a positive working environment for all employees, and the ability to effectively manage the revenue and expense objectives of the company;

  • Excellent people skills, with an ability to interact effectively and in a professional, diplomatic and mature manner with VIP’s as well as internal and external clients at all levels within an organization and throughout the community;

  • Strong verbal and written communication skills;

  • Highly organized with excellent project coordination and project management skills ;

  • Able to meet tight deadlines and work effectively in a high pressure environment;

  • Dynamic, hard working, confident;

  • Proficiency with MS Word, Excel, Outlook, CAD and the internet;

  • Must be able to work evenings, weekends and holidays, as required



  • Bachelors degree from a four year college or university in facility management, business administration or a related field

  • Extensive knowledge of ice making, maintenance, zamboni operation and ice removal preferred ;

  • CAD experience preferred

  • Knowledge of and a passion for professional basketball and the sports & entertainment industry


Full-Time/Part-Time Full-Time  
Position Operations Manager  
Exempt/Non-Exempt Exempt  
Open Date 7/1/2014  

This position is currently not accepting applications.

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