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Business Analyst - OSS Conversion 



Primary responsibilities for this role will be to assist with project planning by offering analysis on requirements gathering, training, testing, and producing rollout involving specifically, Requirement Analysis including Define Goals, Defining Completeness & consistency of Requirements, Validating with Stakeholders, Create High Level Requirements, Requirement Elicitation including Capturing Requirements (Functional, Non-Functional, Security etc.), Eliciting User Requirements, Assigning Attributes to User requirements, and Ensure envisioning.

Additionally the Business Analyst is responsbile for Requirement Management including Customer Driven Changes, Project specific events/ triggers-initiation & planning phases, Project specific events/ triggers-Execution phases; Managing the Requirement Specification including Walkthrough of Requirements, Validating with Stakeholders, Getting Signoffs, Lead requirements documentation effort as related to Business processes and work flows, Functional and Non-functional requirements, Integration points between systems, Mapping of source data for data migration, Template specifications, Report specifications, and System security.  This role requires strong experience in preparing gap analyses, citing differences in customer requirements and product functionality, as well as lead in UAT and other required testing activities and system sign-off efforts, participate in training documentation and delivery.  Essential for success in the proven ability to coordinate with customer support on product issues, identifying business issues and apply product solutions, as well as review and assess customer issues and change requests and screen them according to customer priorities, contractual obligations, and business approaches - supporting change management and product management procedures from a business perspective.  Additional responsibilities include developing and supporting a collaborative relationship with the technical team and end users from the customer side.  This role will report to OSS Project Manager on a weekly basis or instantly on the occurrence of urgent issues according to standard reporting practices including milestones completed and action points, open issues, and level of effort.

Position Requirements

Knowledge, Skills & Abilities (KSAs):

  • Familiarity with System Integration methodologies
  • Familiarity with Data Migration methodologies
  • Understanding of software development lifecycle and corresponding procedures
  • Familiarity with Netcracker Product / modules: Sales, order mgmt, product catalog, customer information, marketing modules
  • In-depth knowledge of Professional Services techniques (or generally accepted implementation and consulting techniques) and corresponding technical practices
  • Understanding of project management methodology and tools for the purposes of contributing to project plans, business proposals, and status reports
  • Ability to gather and understand customer requirements and map them onto system functionality
  • Good oral presentation and written communications skills
  • Ability to support end-user training and assist with training delivery
  • Business-like presence and ability to interact professionally with customers at all levels of the customer’s organization, including system users, managers, and senior executives
  • Ability to travel extensively for varying periods of time
  • Minimum 5 years’ experience with OSS conversion/migration implementations and expertise
  • Experience with NetCracker Technology’s product suite a big advantage
  • Experience with relevant telecom BSS/OSS applications

Location of work / Travel requirements:

  • Calgary, Alberta, Canada - 50% travel model, 2 weeks on site with client and 2 weeks remote
Open Date 8/19/2014  
Location Calgary, Alberta, Canada  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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