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Title

Customer Care Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Description

Customer Care Specialist

 

Summary of Responsibilities

The Customer Care Specialist’s primarily answers incoming calls from customers regarding sales, billing, collections, phone use, and any other general customer question about West Central Wireless products and services while providing them with the highest level of customer service possible.

 

Essential Functions

Provide inbound support to customers regarding new service and existing products and services.

Sells equipment and cellular numbers, including initiation and closing sales and upgrading services.

Have thorough knowledge of wireless equipment and accessories, including rate plans, features, bill charges, phone operations, roaming, collections, and any other information regarding wireless operations.

Answer all calls from customers requesting to suspend service in order to track reasons for suspends and to attempt to retain these customers by reiterating all or some of the “11 Reasons.”

Telemarket and network for new prospects.

Follow up on rate changes, new service, and other customer experience to ensure customer satisfaction and the receipt of their first bill.

Contact customer in an effort to resume suspended accounts, up sale products and services, collect payment on delinquent account, and update / educate continual changes and improvements in the wireless industry and advancements made by West Central Wireless via phone, bulk, mail, etc.

Enter payments, account changes, adjustments, service orders, contract agreements, upgrades, rate plan changes, and any other West Central Wireless account data into computerized billing system.

Conduct reconciliation for wireless and Internet switch , features, and products.

Prepare and balance payment and adjustment vouchers.                  

Perform any duties needed to fill in for absent employees or assist in various duties as deemed necessary by supervisor.

 

Working Conditions

1.         Job involves primarily in-office work, but may occasionally involve sales-related    meetings and travel outside the office.

2.         Overtime is required on a regular basis.

 

 

 

 

 
Position Requirements

1.         Ability to access, input, and retrieve data using data processing systems.

2.         Ability to learn highly technical material.

3.         Ability to perform several tasks concurrently with ease and professionalism.

4.         Ability to speak and comprehend in English adequately (spoken and written) to     communicate effectively with customers, agents, law enforcement agencies, other      employees, and representatives of other wireless companies, both in person and over the          telephone.

5.         Ability to promote positive image of the Company.

6.         Ability to stoop, bend, crouch, kneel and twist.

7.         Ability to reach above and below shoulders

8.         Ability to handle books, papers, files and office equipment.  May carry light to medium    weight loads of papers, books or office supplies, weighing a maximum of 15 pounds.

9.         Vision must be correctable sufficient to read and decipher words and numbers.

          

 
Full-Time/Part-Time Part-Time  
Shift Days  
Location San Angelo Main  

This position is currently accepting applications.

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