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Title

Sales Associate 

Position Retail Sales Consultant  
EOE Statement We are an Equal Opportunity Employer.  
Description

Job Summary:

The Sales Associate is responsible for assisting customers with all of their wireless, internet and advance TV needs. They are responsible for selling all products and services offered by the Company to achieve sales metrics. Handle all administrative aspects of the sale including: completing customer contracts/warranties, pulling product from inventory, accepting customer payments and filing the completed orders. Stay up-to date on all company products, accessories, pricing plans, promotions and service features, as well as handle service / payment inquires.

Responsibilities:

  • Sells all products and services offered by AT&T.
  • Meet all sales objectives.
  • Handle administrative tasks such as: completing customer contracts, service agreements, warranty information, etc.
  • Maintain a strong knowledge of all wireless products, accessories, pricing plans, features, and promotions.
  • Maintains knowledge of competitive offers, pricing plans, promotions, etc from other carriers / agents.
  • Accept customer payments / complete orders.
  • Clock in and out properly based on published policy / guidelines.
  • Ensures that each customer receives outstanding Customer Service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and by consistently utilizing the Customer Consultation Guide (CCG).
  • Assists Store Manager with setting up merchandise on displays.
  • At the direction and coordination of the Store Manager - participates in promotional activity to draw traffic, including but not limited to weekly Business to Business initiatives, FAN flyers, organizing and/or attending local community events, etc.
  • Process returns and trade-in credits.
  • Takes nightly deposit to the bank when appropriate.
  • Completes a min/max (inventory count) in accordance with company guidelines.
  • Troubleshoots systems and/or equipment for customer on an as needed basis.
  • Help maintain a clean working environment – dust, vacuum, etc.
  • Reports all variances regarding inventory, cash out and deposits immediately to the Store Manager.
  • Other duties and responsibilities as deemed appropriate by immediate supervisor.

 

 
Position Requirements

Training:

Part of the requirements of this position is to complete all of the RSW, AT&T and other required vendor training. This training provides the Sales Associate with the necessary tools and knowledge to perform their job with confidence.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education / Experience:

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying.

  • High School Degree or equivalent
  • 1-3 months related experience and/or training
  • Customer Service Experience a plus  

Technical (hard) skills:

  • Basic Math Ability to calculate figures and amounts such as add subtract for pricing, discounts, plan rates, coupons and deposit calculations.
  • Basic computer skills.
  • Basic knowledge of Microsoft Office systems.
  • Basic knowledge of POS (Point of Sale) system.

Critical (soft) skills:

  • Ability to read and interpret written or verbal documents such as safetly rules, operating and maintenance instructions and policy and procedure manuals.
  • Ability to write routine customer contracts and correspondence.
  • Ability to speak professionally and effectively in front of customers.   
  • Ability to apply common sense understanding to carry out instructions furnished in written, verbal or diagram form.
  • Ability to deal with problems with basic customer complaints.
  • Strong organizational and time management skills with keen attention to detail.

Hours of Work and Supervision:

  • Full-time (30-40 hours / week)
  • Part-time (29.99 or below hours / week)
  • Sunday – Saturday, with rotating days and hours.

Compensation, Benefits and Travel:

  • Pay – Hourly Position (based on qualifications).
  • Eligible to participate in the company’s benefit package first of the month following 90 days of employment.
 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time and/or Part-Time  
Location Waynesburg  

This position is currently accepting applications.

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