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Patient Service Representative 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Healthcare  

You can make a difference working for Drugscan. Delivering outstanding customer service and accurate results is what we’re about. Our team has the advantage of working with a highly experienced consultative staff, superior testing methods and people with a passion for scientific advancement.

The Patient Service Representative collects and ships patient specimens in an accurate, efficient and timely manner at at Drugscan Patient Service Center.

Duties & Responsibilities

  • Greets and identifies patients according to SOP.
  • Obtains billing and testing information according to SOP.
  • Collects urine and oral fluid specimens for drug testing according to SOP
  • Packages and prepares specimens for shipping to testing location according to SOP
  • Performs customer service duties to include phone inquiries and patient encounters
  • Collects patient payments according to SOP.
  • Is trained on and adheres to all HIPAA and DrugScan compliance policies as they pertain to patient information, orders and billing processes.
  • Complies with safety rules and regulations to include proper handling procedures of samples, cleanliness and neatness of workstations and proper use of personal protective equipment.
  • Maintains workstation supplies
  • Performs other duties as assigned.


Position Requirements


  • Oral Communication Skills
  • Written Communication Skills
  • Organization
  • Time Management
  • Customer service skills
  • Detail orienteD

Drugscan offers a fast-paced, growing environment and opportunities for advancement. We offer a comprehensive Employee Benefits Program, including health insurance (medical, dental, vision and prescription drug), medical and dependent care flexible spending accounts, life insurance, disability coverage, paid time off, tuition assistance, and 401(k).



None required

Some medical and/or customer service experience preferred



High school diploma required

Some post high school training preferred


Full-Time/Part-Time PRN  
Shift Days  
Position Field Specimen Processor  
Exempt/Non-Exempt Non-Exempt  
Location Drugscan Patient Service Center - Hazelton, PA  

This position is currently not accepting applications.

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