Share Email Opening
Title

Overnight Technical Support Representative 

EOE Statement We are an Equal Opportunity Employer.  
Category Information Technology  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location ABC Financial Campus  
Position Technical Support Representative  
Description

Be a part of a team where your skills, combined with corporate commitment, and valued employee contribution, will allow you to succeed! ABC Financial Services, Inc. is a stable, successful company experiencing phenomenal growth. We offer competitive pay, PTO, and benefits package; including medical, dental, vision, HSA, AD&D, STD, LTD, life insurance, and 401(k).

At ABC Financial Services, we are the leaders in providing software and payment processing solutions to the fitness industry. For 32 years, ABC has used our experience to develop exceptional club management software, recurring membership billing solutions, as well as member marketing and retention programs.

ABC is currently searching for a Techncial Support Representative to work overnight hours for our 24X7 help desk.

This position is directly responsible for handling technical calls from club owners and or club personnel regarding hardware and software issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Create CRM cases for clients computer/software and hardware issues
• Troubleshoot client software and other computer problems
• Document technical troubleshooting steps and problem resolution
• Resolve technical issues related to club software and hardware in a timely manner
• Handle rotating on call and weekend duties approximately every 5 weeks
• Ability to escalate issues to appropriate personnel when needed by following structure in place
• Assist other Help Desk personnel with problems/issues when needed
• Write technical documents to be used by other technicians

 
Position Requirements QUALIFICATIONS
• Linear troubleshooting skills
• Networking knowledge of modems and routers
• Superior phone voice
• Ablility to relate to both technical and non-technical users
• Ability to deal directly with clients
• Working knowledge of all windows operating systems
• Ability to create/locate/modify knowledge base articles
• Must be able to multi-task
• Flexibility & Adaptability – Ability to changes priorities quickly and often
 
Relocation Assistance None  
Travel Requirements None  

This position is currently not accepting applications.

To search for an open position, please go to http://ABCFinancialServicesInc.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
Director of IT Project & Program Management in Sherwood, Arkansas
Posted on: 8/24/2015
[Apply Now]

Director of IT Service Management in Sherwood, Arkansas
Posted on: 8/24/2015
[Apply Now]

Director of IT Security & Compliance in Sherwood, Arkansas
Posted on: 8/24/2015
[Apply Now]

IBM Power Systems Engineer/Administrator in Sherwood, Arkansas
Posted on: 8/18/2015
[Apply Now]

Graphic Designer in Sherwood, Arkansas
Posted on: 8/6/2015
[Apply Now]


Other Jobs Within 60 Miles
Systems Engineer Dev Ops in Sherwood, Arkansas
Posted on: 7/21/2015
[Apply Now]

Graphic Designer in Sherwood, Arkansas
Posted on: 8/6/2015
[Apply Now]

IBM Power Systems Engineer/Administrator in Sherwood, Arkansas
Posted on: 8/18/2015
[Apply Now]

Director of IT Project & Program Management in Sherwood, Arkansas
Posted on: 8/24/2015
[Apply Now]

Director of IT Service Management in Sherwood, Arkansas
Posted on: 8/24/2015
[Apply Now]



Follow us See who works here:
 


AppOne.comTM   copyrightŠ1999-2015 HR Services, Inc.
Click here for technical assistance.