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Part-Time Front Office Staff 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description The Front Office Reception and Administrative Assistant position is responsible for a variety of tasks within Northern Sound Hearing Clinic. The employee must be versatile, thorough, detail oriented, have impeccable organizational skills, and be comfortable with people. Proficiency is required in Windows, general office equipment, electronic mail, electronic scheduler, word processing, spreadsheet, and database software.
• Strong initiative to work independently or as part of a team.
• Attention to detail.
• Outgoing.
• Confident and engaging.
• Able to multitask.
• Organized with strong time management skills.
• Able to learn industry specific database program
• Strong working knowledge of computer hardware and software (strong background in Microsoft applications including Word, Excel and Outlook).
• Strong understanding of general office equipment skills (photocopier, fax machine, scanner, etc.).
• Knowledge in all aspects of office administrative work.
Additional (Mandatory):

• Excellent organizational, verbal and written communication skills.
• Attention to detail and ability to multi-task.
• Confidentiality.
• Professional time management.
• Strong interpersonal skills.
• Excellent customer-service orientation.
• Strong initiative.
• Reliability.

Front Office Staff Duties:
• Greet clients in a friendly and professional manner both on the telephone and in person.
• Learn and implement PFL protocols, consistently achieving a patient experience score of at least 80% and an inbound call conversation rate of 70%.
• Establish and consistently follow work priorities.
• Actively utilize office administrative procedures and procedure manuals.
• Perform general clerical duties and carry out administrative activities as assigned.
• Follow up and client reminder calls.
• Assist Office Manager as required.
• Enter patient data into database program
• Check email, faxes, voice messages on an hourly basis
• Filing of charts.
• Maintain records and inventories of supplies and actively participate in the monitoring procedure.
• Monitor office supplies and order when required.
• Accuracy in tallying daily sales reports and preparing bank deposits.
• Bank deposits.
• Keep physician list up to date
• Ensure proper coding on Accounts Payable before submitting to Accounting Department.
• Monitor courier and postage to ensure continual and consistent processing of same.
• Receive all incoming hearing aids, repairs and ear molds and schedule requisite appointments. In receiving aids/molds/repairs, ensure manufacturer invoices are accurate. (Accessories, shipping, etc. only billed as/when expected)
• Create patient invoices when required/ap  
Position Requirements

Must be high school graduate.

Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population. This includes listening, sales, and problem solving skills.

Ability to input and track sales revenues and balance accounts daily, weekly, and monthly.

Must be able to organize time and prioritize numerous duties within strict deadlines.

Requires the ability to deal with numerous interruptions.

Must deal with customers in a caring and respectful manner.

Must be detailed oriented.

Position Front Office Staff  
Division Audigy Canada  

This position is currently not accepting applications.

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