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Customer Service Representative 

About the Organization Seneca Mortgage Servicing, LLC complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Seneca Mortgage Servicing, LLC also provides reasonable accommodations to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. If you require an accommodation for a disability in order to participate in the application process, please contact the Human Resources department.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Customer Service  



As part of this Team, you will be responsible for working with customers at various stages of delinquency to arrange for payment alternatives to resolve past due situations, offer additional assistance as needed, and arrange for payment solutions to cure the loan. Handle various inbound calls from customers and transfer to internal departments.


ESSENTIAL JOB FUNCTIONS: Describe the essential functions of this position in order of importance.

  • Initiate contact with Mortgage customers handling all stages of delinquency.
  • Establish reason for default by having an in depth conversation with the mortgager.
  • Present alternatives solutions to the Customer (Repayment Plans, Short Sales, Deed in Lieu of foreclosure).
  • Negotiating payment resolution.
  • Perform skip tracing.
  • Utilize internal collections systems.
  • Utilize a preview dialer system.
  • Perform additional duties as requested by Management.
Position Requirements


  • Prior Banking/Customer Service experience a plus.
  • Must be able to work posted hours.
  • Team player.
  • High School diploma or equivalent in work experience.
  • Typing or keyboard proficient. Solid PC skills.
  • Strong verbal and written communications skills.
  • Communicate effectively and professionally.




  • Previous experience preferred but not required.
  • Ability to provide direction/coaching for new employees.
  • Strong negotiating skills.
  • Detail and goal oriented.
  • Bilingual a plus.



The above description outlines the most significant job functions performed but may include other similar functions or assignments not specifically mentioned.

Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Customer Service Representative  
Exempt/Non-Exempt Non-Exempt  
Location Seneca Mortgage Servicing - Depew  

This position is currently not accepting applications.

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